Community Moderator at SailPoint

| Austin
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The Community Moderator role is a key member of the SailPoint Community team, performing a variety of tasks to ensure an excellent customer experience for over 40k subscribers to our online community, Compass. The community manager assists with the access, review and change management process for the community, as well as assisting internal users in publishing content, providing answers to how-to questions, and troubleshooting issues. 

 

Primary Responsibilities include: 

  • Configure roles, public groups, permission sets and page level security as directed by policy or the Community Manager.

  • Customer and partner user admin – provision and deprovision and edit Compass accounts for non-SailPoint employees – by exception, where automation does not do so.

  • Monitor Compass ZenDesk queue for requests and issues.

  • Examine and correct Salesforce CRM data where errors or duplicates exist

  • Collaborates across all departments including Community Manager, Community Moderator, Community Product Manager, and Support teams to ensure seamless Compass functioning. Assists other members of the community team with community-related tasks.

  • Creates and distributes periodic community reports on usage, user numbers, pageviews, search trends, etc. Ad-hoc reports as required.

  • Advanced knowledge of one or more enterprise-class community engagement platform such as Jive, Lithium, Khoros, SalesForce

  • HTML, XML, and CSS experience an asset.

 

Requirements:

  • Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)

  • Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor

  • Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges

  • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience

  • Ability to set and communicate expectations; skill in mediating and resolving problems

  • Must be highly organized and able to prioritize and process a number of tasks concurrently

  • Ability to build lasting relationships based on trust

  • Takes ownership of customer issues and drives to resolution

  • Self-motivated, strong work ethic, creative, customer-centric personality

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
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