Curriculum Developer, Customer Education
About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Our Austin team is based downtown in the San Jacinto Center. Rather than requiring a certain number of days in the office, LM is committed to employee choice and flexibility. Our San Jancinto office will continue to be a center of energy, to be used for purposeful meetings and meaningful gatherings. Of course, you are able to come into the office more often if you prefer to work in an office environment.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
We are looking to expand our team with motivated, experienced, innovative, and curious individuals. The Customer Education team is seeking an experienced Curriculum Developer to build engaging blended training content, online courses and digital learning materials to effectively train and certify our LogicMonitor customers, partners, prospects and employees. Led by the Sr. Director, Customer Education, you will be a leading specialist in developing digital assets (decks, guides, SCORM, video, web content, etc.) and interactive content related to LogicMonitor's products and industry; working with the LMS Administrator to build, maintain, and help manage online courses and content with our LMS.
Here's a closer look at this key role:
- Researches and organizes information and writes/directs instructional materials that transform complex information into professionally written, clear, interactive multimedia instruction.
- Work with SMEs inside and outside the organization to create various learning path for different audiences
- Manage, audit, update and optimize our library of existing content.
- Works independently, applying intensive and diversified knowledge in broad areas of assignments.
- Ensure that all content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for clarity and user experience.
- Applies tested instructional design theories, practices, and methods.
- Determine and apply assessment instruments to measure learner progress.
- Bachelor's degree in Education, Instructional Design, or similar field
- 2+ years experience developing product training or similar roles, preferably at a SaaS based company.
- Solid knowledge of course development software, with preference given to Articulate.
- Visual design skills (Adobe Creative Suite) with preference given to candidates with experience in video design and editing.
- Ability to write effective copy, instructional text, audio/video scripts.
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