Content Quality Specialist

| Austin
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Favor is looking for a motivated and detail-oriented Content Quality Specialist to join our Content team. In this entry-level role, you will work closely with our sales team to keep our Merchant menu and store information accurate and consistently up to date to ensure our restaurant content is fresh, correct, and meets our quality standards.

If you enjoy working with people, are a self-starter, and want to help Favor continue to grow, we would love to meet you!

Responsibilities

  • Ensure all menu and merchant data upholds our quality standards by being an expert in order display and best practices
  • Own all aspects of merchant presentation in app and on site. This is inclusive of creating, managing (editing) and optimizing merchant imagery, data, category assignments through internal CMS systems
  • In partnership with Sales, utilize Salesforce as a project management workflow tool to manage and assist with merchants needs such as menu updates, category inclusion, in app restrictions and photography updates
  • Light communication with merchants via phone to confirm merchant content
  • Work closely with Product and engineering teams on user testing and providing feedback to enhance customer ordering experience
  • Third party service operations management and workflow

Skills and Requirements

  • 1+ years of experience in a professional environment
  • Strong attention to detail, must be able to spot flaws quickly. 
  • Strong verbal and written communication skills. 
  • Comfortable doing repetitive and sometimes tedious tasks. 
  • Ability to quickly identify and solve problems. 
  • Familiarity with Excel, Salesforce, and Adobe Photoshop or similar. 
  • A strong interest in food media and the dining industry is a plus.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
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