Content Specialist - Quality Assurance at Living Security

| Austin
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Company Description

Living Security is a fast-growing, venture funded startup that helps organizations reduce their #1 cybersecurity risk, human error. We create intelligence-driven security learning content that trains users to identify and react to current and emerging threats. We deliver a meaningful experience that is easy to understand and hard to forget. We take our mission seriously and have a lot of fun while executing! 

OUR DREAM CANDIDATE

Our dream candidate has the hunger to learn and is excited to pass that knowledge onto others. Experience is less important than drive! You'll be joining a startup in the middle of exponential growth. No two days are the same. You’ll join a crazy group of self-starters and feel right at home - not just because you want to help Living Security improve security awareness, but because you are excited to have an impact.

Job Description


  • Execute quality improvement testing and activities
  • Create reports documenting errors and issues for fixing
  • Platform data entry and content tagging efforts 
  • Facilitate content revisions and bug fixes, as well as refresh and update existing content
  • Ensure proper documentation, notification, escalation, tracking and follow up 
  • Support the Senior Content Management Specialist with project execution
  • Submit content for translation and localization

Qualifications

  • 1-3 years of QA and/or content management experience
  • Sharp attention to detail
  • Innovative thinking while keeping efficiency a priority
  • Good written and verbal communication skills
  • Have a flexible, problem-solving approach when faced with ambiguity
  • Work autonomously and independently without direct instruction
  • Ability to learn fast on new platforms and technologies for content management 
  • Ability to prioritize among competing opportunities and articulate decisions and tradeoffs
  • Must be local to Austin and willing to work in the office, when safe and per the COVID-19 guidelines set out by the CDC and local officials.

BONUS REQUIREMENTS 

  • Copy editing experience
  • Experience with learning management software (LMS) and SCORM (1.2, storyline, Articulate)

Additional Information

Perks of Living Security:

  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, short and long term disability, life insurance, 401(k), HSA with employer contribution, FSA
  • Financial Wellness Program/Financial Advisor
  • Competitive salary plus stock options
  • Responsible unlimited PTO policy and paid holidays
  • Gender-neutral parental leave
  • Some work remote and flex-time options
  • Opportunity to be a part of a company that is revolutionizing the cybersecurity industry
  • Growth opportunities throughout the company

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of ethnicity, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • SpringFrameworks
    • HubSpotCRM
    • SalesforceCRM

Location

3595 RR 620S Suite 150, Austin, TX 78738

What are Living Security Perks + Benefits

Culture
Volunteer in local community
One example of giving back to the community since COVID is through our Family First initiative to provide free tools, content and resources – for families, to help keep kids safe online.
Friends outside of work
Eat lunch together
Intracompany committees
Employees are encouraged to collaborate across departments. This is especially true with our newly formed Culture Team and various slack channels for everything from fitness, to pets, to books.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
The leadership team at Living Security is a reflection of the employees. The team is committed improving diversity and inclusion practices for all employees for the moment a position is posted.
Unconscious bias training
Several employees have gone through unconscious bias training and the company is committed to company-wide training in 2021.
Diversity Employee Resource Groups
We have recently established a culture and inclusion team. We are currently mapping out our four areas of impact for the company - giving, engagement, L & D, and team building.
Hiring Practices that Promote Diversity
We are currently improving our hiring practices to further promote diversity. For example: metrics, where we post positions, language in posting, and unconscious biases training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Starting in Jan 2021, Living Security will be offering a 401(K) retirement plan.
Company Equity
Employee Stock Purchase Plan
Qualified employees are offered stock options at the strike point.
Performance Bonus
Qualified employees can receive a performance bonus.
Child Care & Parental Leave Benefits
Child Care Benefits
The company started providing a dependent care reimbursement when Shelter In Place went into effect in March.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Currently the entire company is remote, except for those who choose or need to be in the office. We are exploring a remote work program for 2021.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Paid sick days would fall under our unlimited PTO.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Lunch'n learns are starting in Jan and will be once per month. Topics will include 401(K) and financial sustainability, Courage Conversations, Leadership training, personal branding, and more.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Living Security is doubling in size (rapid growth) and leadership is committed to improving with company's perks with this growth.

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