Senior UX Content Writer

| Austin
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About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion.Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

 

 

 

**This position is in Austin, Texas**

 

What is the opportunity?

 

You’re someone who has a deep passion for words and their ability to help provide world-class user experiences. You have an uncanny ability to distill complicated interfaces in to clear, concise experiences for our users, using words. As a UX Content Writer, you will…

  • Collaborate with product managers, engineers, and designers to define broad requirements and product goals, with localization efforts at the forefront of your approach.
  • Refine copy in prototypes of various fidelity to validate new product concepts.
  • Relentlessly champion the user experience by defining a broad language strategy within our digital experiences .
  • Identify copy-related usability issues for upcoming feature releases and collaboratively align on a solution.
  • Tackle fiendishly complex UX copy problems and provide clarity for the team as you break them down into viable, user-centered solutions.
  • Analyze engagement metrics on in-flight pilots, and rapidly iterate the copy strategy with an eye towards constant improvement.
  • Partner with our marketing organization to embed the proper voice and tone of H-E-B in to all of our digital products and interfaces.
  • Be the fountain of knowledge - keep the company in sync with digital copy guidelines: voice, tone, content localization, digital FAQ needs and dependencies, etc.

 Why is it awesome? You will…

  • Help build and apply digital language styles, standards and processes across the Product & Design team
  • Have the freedom to define how UX content writing and strategy operates at H-E-B Digital
  • Be part of a small, lean team (to start)—which translates to you having a big personal impact
  • Have huge opportunity for growth. H-E-B Digital is on the way up, creating exceptional career paths for exceptional product & design talent
  • Be surrounded by top talent; we constantly raise the bar, and all get better along the way 

What is your background?

  • Education (formal or otherwise) in writing: design, copy, technical, marketing, or a related field
  • Proven track record (3 – 10 years’ experience) work with content on digital products 
  • Extra points for experience with developing new-to-market products or services 

Do you have what it takes to succeed?

  • Enthusiasm for H-E-B values and the H-E-B Digital mission
  • A deep understanding of how different connected devices impact user experience, and how user experiences lace together across different platforms
  • Exceptional strength in consumer software products, with emphasis on mobile first – both native and web apps
  • Mastery of of the English language. Bonus points for the ability to write and speak Spanish.
  • Different gears for different challenges—ability to quickly and smoothly transition from concepts and ideation to detailed execution
  • Can see the forest through the trees—you find simple solutions for complex problems
  • Embrace and thrive in high paced, lean startup cultures
  • High comfort level with “lean startup” or Agile development methodologies
  • Firm believer in the power of design thinking and the energy to evangelize it within the company
  • Always on top of the latest technologies and industry trends

**This position is in Austin, Texas**

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Location

2416 E 6th St, Austin, TX 78702

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