Senior UX Content Writer at H-E-B

| Austin
!Sorry, this job was removed at 2:41 p.m. (CST) on Friday, October 25, 2019



About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion.Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

 

 

 

**This position is in Austin, Texas**

 

What is the opportunity?

 
You’re someone who has a deep passion for words and their ability to help provide world-class user experiences. You have an uncanny ability to distill complicated interfaces in to clear, concise experiences for our users, using words. As a UX Content Writer, you will…
  • Collaborate with product managers, engineers, and designers to define broad requirements and product goals, with localization efforts at the forefront of your approach.
  • Refine copy in prototypes of various fidelity to validate new product concepts.
  • Relentlessly champion the user experience by defining a broad language strategy within our digital experiences .
  • Identify copy-related usability issues for upcoming feature releases and collaboratively align on a solution.
  • Tackle fiendishly complex UX copy problems and provide clarity for the team as you break them down into viable, user-centered solutions.
  • Analyze engagement metrics on in-flight pilots, and rapidly iterate the copy strategy with an eye towards constant improvement.
  • Partner with our marketing organization to embed the proper voice and tone of H-E-B in to all of our digital products and interfaces.
  • Be the fountain of knowledge - keep the company in sync with digital copy guidelines: voice, tone, content localization, digital FAQ needs and dependencies, etc.
 Why is it awesome? You will…
  • Help build and apply digital language styles, standards and processes across the Product & Design team
  • Have the freedom to define how UX content writing and strategy operates at H-E-B Digital
  • Be part of a small, lean team (to start)—which translates to you having a big personal impact
  • Have huge opportunity for growth. H-E-B Digital is on the way up, creating exceptional career paths for exceptional product & design talent
  • Be surrounded by top talent; we constantly raise the bar, and all get better along the way 
What is your background?
  • Education (formal or otherwise) in writing: design, copy, technical, marketing, or a related field
  • Proven track record (3 – 10 years’ experience) work with content on digital products 
  • Extra points for experience with developing new-to-market products or services 
Do you have what it takes to succeed?
  • Enthusiasm for H-E-B values and the H-E-B Digital mission
  • A deep understanding of how different connected devices impact user experience, and how user experiences lace together across different platforms
  • Exceptional strength in consumer software products, with emphasis on mobile first – both native and web apps
  • Mastery of of the English language. Bonus points for the ability to write and speak Spanish.
  • Different gears for different challenges—ability to quickly and smoothly transition from concepts and ideation to detailed execution
  • Can see the forest through the trees—you find simple solutions for complex problems
  • Embrace and thrive in high paced, lean startup cultures
  • High comfort level with “lean startup” or Agile development methodologies
  • Firm believer in the power of design thinking and the energy to evangelize it within the company
  • Always on top of the latest technologies and industry trends
**This position is in Austin, Texas**
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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • HadoopLanguages

Location

2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Director, UX Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
We provide free breakfast on Monday, Friday. Employees get free lunch on Tuesday, Thursday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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