Technical Writer

| Austin
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The Role:

As an AlertMedia Technical Writer you will have a primary role in creating and maintaining accurate, engaging, user-friendly documentation about our product, integrations, and API.  You’ll be working to improve the end-user experience by providing just-in-time documentation for new features and ensuring existing documentation remains current when there are significant changes in the product. As a part of the Product team, you’ll always be up to date on what everyone is working on and will work alongside Product and Engineering to ensure all use cases are well documented. Best of all, you’ll be part of AlertMedia’s amazing culture and an important contributor to AlertMedia’s rapid growth.

Who you are:

You are highly skilled at communicating complex concepts in straightforward terms for non-technical audiences. Collaborating with people across different functions comes naturally to you, and you are great at listening to feedback on your work in an ego-less manner and learning from it. You know what needs to be done and in what order because you understand the impact your work will have. You have a genuine passion for making people’s lives easier by presenting information in a simple, easy-to-follow manner.

Who we are: 

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.

Come join us in our mission to save lives and minimize loss through effective communication.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information please visit www.alertmedia.com.

What you will do:

  • Maintain comprehensive documentation of our product, API, and integrations
  • Embed yourself in the daily activity of the Product & Engineering organization, and identify opportunities for new and updated documentation
  • Quickly learn complex concepts and present them in a simple, straightforward way
  • Gain deep understanding of feature use cases and build documentation to support them
  • Become a subject matter expert end-to-end about AlertMedia’s product and its intended uses
  • Prioritize your work based on the impact it will have on helping users get the most value out of our product
  • Efficiently and thoroughly address feedback on content
  • Develop a guide for consistent  language and tone
  • Work closely with Marketing to ensure the accuracy of customer-facing content related to the product
  • Build and maintain a tight partnership with Customer Success to ensure the documentation answers the real questions users have

Requirements:

  • Portfolio of work and/or writing samples
  • BA/BS in Technical Communication or related discipline, or at least three years of experience in writing complex documentation for B2B software
  • Experience owning end-to-end product documentation creation and ongoing management of that content
  • Strong writing and revision skills
  • Ability to judge the impact of your work, and prioritize accordingly
  • Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts in other departments
  • Operate in an ego-less manner
  • Consistently deliver quality work on schedule
  • Must be located in the Austin, TX area or willing to relocate
  • This position is not eligible for visa sponsorship

Highly Valued:

  • Experience managing SalesForce Communities
  • Familiarity with API documentation

What we offer:

  • Base salary  + Company-Wide Bonus program
  • Stock options - Be a shareholder in the company
  • Competitive PTO + holidays to enjoy balance
  • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
  • Amazing rewards and incentives
  • An exciting and positive work environment
  • Commitment to community service with opportunities to give back 
  • A Best Places to Work company 4 years in a row

AlertMedia is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AlertMedia does not currently sponsor applicants for work visas.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SlackManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

One exit South of downtown walkable to Zilker Park with skyline and greenbelt views. All the amenities without the downtown parking frustrations!

An Insider's view of AlertMedia

How does your team reward individual success?

We have annual leadership awards tied to a company trip for top performers and on the first Tuesday lunch of each month, we give out peer-nominated awards. It is awesome to be recognized from both perspectives.

Liel Navon

Enterprise Sales Director

What projects are you most excited about?

I'm excited about the opportunity to strategically hire people we feel will truly make an impact on the business and know "why" they are working hard. We're also revamping our employee on-boarding experience, to ensure everyone gets face to face time with all of our leaders to hear their stories and learn about each area of the business.

Kelsey Ozar

VP, People

What makes someone successful on your team?

To be a successful developer at AlertMedia you will need to be smart and passionate about great code. Our most valuable developers consistently "check their ego at the door" and focus exclusively on the best solution for the problem.

Matt Miller

Software Architect

How do you make yourself accessible to the rest of the team?

AlertMedia is inherently a very collaborative culture. No one here is above helping others, including our executive leadership team. We are readily available to assist through negotiations, demos, customer calls or to simply provide guidance. Time is never wasted on someone who cares and is focusing their effort on the right things.

Peter Steinfeld

VP, Sales

How do you collaborate with other teams in the company?

Given our current size, collaboration comes easily, but as we grow, we have been even more intentional about how we work with each department. For example, our team often drops in on the weekly sales meetings, holds a weekly meeting with the sales team leads, and has a slack channel with all of sales so people can share ideas and ask questions.

Alex

SVP, Marketing

What are AlertMedia Perks + Benefits

AlertMedia Benefits Overview

AlertMedia has a comprehensive benefits package in order to take care of our employees, including 100% paid medical, dental, vision and life insurance for employees and a significant contribution to dependent coverage. We take pride in giving back to our community through quarterly give-back opportunities and enjoy quarterly team-building both team specific and company-wide.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
AlertMedia offers both an FSA and HSA options. AlertMedia offers a matching program for our HSA plan option.
Disability Insurance
AlertMedia pays 100% of short and long term disability insurance coverage for full-time employees.
Dental Benefits
AlertMedia pays for 100% dental coverage for its full-time employees.
Vision Benefits
AlertMedia pays for 100% vision coverage for its full-time employees.
Health Insurance Benefits
AlertMedia pays for 100% medical coverage for its full-time employees through BlueCross BlueShield.
Life Insurance
AlertMedia pays 100% of life insurance coverage for full-time employees.
Retirement & Stock Options Benefits
401(K)
AlertMedia offers a comprehensive 401k plan for our team members.
Company Equity
AlertMedia offers a generous equity grant for full-time employees, including vesting over a four-year period.
Performance Bonus
AlertMedia is proud to offer a generous collective success annual bonus to all of its full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
AlertMedia offers 4 weeks paid maternity leave with up to a total of 12 weeks with FMLA and 2 weeks paid paternity leave.
Flexible Work Schedule
Family Medical Leave
AlertMedia offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
AlertMedia offers competitive paid time off for its full-time employees, with the opportunity to gain additional days off with tenure.
Paid Volunteer Time
AlertMedia has a strong commitment to serving our community, with opportunities to get involved at quarterly give-back events.
Sabbatical
6 weeks of paid sabbatical leave after 6 years of service allows our employees to rejuvenate and pursue their interests whether it’s volunteering, travel, research, or spending time with family.
Paid Holidays
AlertMedia offers 11 company paid holidays for full-time employees.
Perks & Discounts
Casual Dress
AlertMedia offers a casual dress environment, anything but shorts!
Company Outings
AlertMedia puts a huge emphasis on team-building. Q1/Q3 are dedicated to team-specific events while Q2/Q4 are company-wide events including our always amazing holiday party!
Game Room
Unwind in our game room with board games, shuffleboard, and an arcade.
Stocked Kitchen
AlertMedia has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
AlertMedia has a Tuesday lunch tradition. We bring in delicious catered food and introduce new hires, share product updates or customer stories, and even get to see our board deck via our CEO.
Happy Hours
AlertMedia enjoys Friday happy hours after a week of hard work.
Parking
AlertMedia offers free parking to all employees.
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning

Additional Perks + Benefits

In addition to our other fantastic benefits, AlertMedia shares in an annual company-wide, collective success bonus! This includes sales and all other full-time team members.

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