Technical Writer at Bold Commerce (Austin, TX)

| Austin
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Who is Bold Commerce?

Named one of North America’s fastest-growing companies by Deloitte, Bold Commerce provides innovative ecommerce technology for businesses of all sizes. We believe Bold brands should have the ability to create and customize powerful transaction experiences — across all channels. Pepsi, Staples Canada, Vera Bradley, and Harry Rosen are among the 90,000+ brands in over 170 countries that trust Bold’s suite of ecommerce tools to power their online stores every day.

We're made up of more than 400 professionals (and growing) who live and breathe ecommerce, and truly care about what we do. We call ourselves Builders. Here at Bold, we live by the BUILDERS Code, our shared set of practices, beliefs, and values that help to shape this dynamic company.

Bold is looking for a full-time Technical Writer to help build developer API documentation and guides for our customers, partners, and developers looking to build with Bold. You will be responsible for creating and updating technical documentation that will provide customers, partners, and developers resources to be able to use and integrate with our applications and APIs. You will play a key role in establishing Bold’s developer documentation, proactively helping create an amazing partner and developer experience.

What you’ll do

  • Design, develop, set standards, edit, and produce accurate and effective technical documentation for Bold products, explaining technical concepts in clear language at a level that is appropriate for the document audience
  • Write easy-to-understand developer guides, online help, and user interface text
  • Work closely with Engineering, Product Management, Design, QA, Support and other members of the team to ensure quality and accuracy of content
  • Understand technical writing concepts, processes, and authoring tools, using that knowledge to help build and maintain our process for technical writing

What we’re looking for

  • A work ethic that demonstrates dedication and commitment to Bold’s mission and belief in our BUILDERS Code 
  • Commitment to hitting tight deadlines and enjoying owning a project from start to finish
  • Proven ability to thrive in a fast-paced environment, with flexibility and openness to change
  • An individual that can research and learn about technical products quickly and speak to them in a knowledgeable manner
  • Relevant experience in writing technical API documentation for enterprise products and software
  • Proven record of writing accurate, clear, and concise documentation for a technical audience
  • Experience with OpenAPI documentation tools (i.e. Swagger UI, Postman, etc.)
  • Familiarity with Git or another version control software

Why work at Bold?

Our founders have created a workplace that our Builders look forward to coming to every day. A place where ideas are valued, where you can learn and grow and do cool things, while contributing to the success of the company. At Bold we embrace and cultivate a culture of creativity, innovation, and collaboration to enable everyone to do their best work every day.

Enjoy our total rewards package including health benefits, a personal spending account, group retirement savings, an Employee Share Ownership Program (ESOP), and an education fund to help you grow personally and professionally. To see everything we offer, check out boldcommerce.com/careers.

Let’s start the conversation

If you’re a potential Builder who likes to get shit done and think you've got what it takes to be Bold, we encourage you to apply. We promise it will be a career like no other. We get a lot of applicants, so we encourage you to do something that stands out! Tell us about a passion project you’re proud of, or leave us inspired by your portfolio or GitHub. We look forward to getting to know the real you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Work in the heart of vibrant Austin. Take a stroll to the Capitol, bike around Town Lake and listen to the sweet sounds of 6th Street’s music scene.

An Insider's view of Bold Commerce

What’s the vibe like in the office?

Even with Builders all across North America, and doing a mix of in-person and remote work, Bold keeps us engaged with the fantastic culture the company was founded on. I feel very connected to people who are thousands of miles away. Everyone is so excited to collaborate, innovate, and help their coworkers out in any way they can.

Polly

Technical Writer

How do you empower your team to be more creative?

It’s important to create a space where it is okay to take risks. I encourage my team to try new things and experiment (while still leaving room for a backup plan if we need it!). I see this across the entire team at Bold as we are all pushed to embrace innovation and creativity.

Laura

Creative Director

What are Bold Commerce Perks + Benefits

Bold Commerce Benefits Overview

We don’t want you to just work at Bold — we want you to thrive! Take a look at some of the benefits we provide Builders to ensure they are set up for success.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
We offer an Employee Share Ownership Program, so that everyone in our company has a voice.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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