Amherst
Amherst is a financial services and technology company that helps investors invest in US real estate

Technical Writer at Amherst (Remote)

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Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.

Amherst is hiring a technical triter who will be responsible for preparing and delivering technical documentation explaining how our software products work to internal customers and executives in a way that captivates, engages, and is easy-to-understand!

The technical writer should be prepared to answer customers’ technical questions and effectively communicate customer needs to the product management team. If you can creatively explain and present complex concepts in an easy to understand manner, and obsess about simplifying the customer journey and experience, we’d like to speak with you. We are looking for a dynamic, organized self-starter to join our growing Technology team.

A little more about this role.

  • Learn the technical details concerning how our software works and what problems it solves for our customers
  • Produce a wide range of educational material from in-app Help, FAQs and interactive user guides to more detailed user manuals, videos, tips and tricks and product overviews
  • Partner with Learning & Development (L&D) to support the delivery of in-person and online product demonstrations and training to end-users so they are equipped on how to use our solutions on day 1
  • Advise end-users on how best to use the products, provide feedback to the product team and continually improve/maintain a high standard of educational material
  • Provide advanced training and support for new members of the technology team
  • Communicate new feature releases and product updates across the organization
  • Work closely with both technology, L&D and the business to define the training plan that guarantees the success and user readiness for new product launches
  • Develop documentation for custom applications and solutions using a variety of mediums (eg process flows, templates, how-to guides, functional and technical documentation and change control documentation.)

What you’ll need to have.

  • Bachelor’s degree required
  • Minimum 3 years of experience in a technical writing and documentation role, preferably in software development
  • Knows how to write and loves doing it! Can make the complicated seem simple and obsesses about the details punctuation, grammar, the audience – to produce awesome guides that are fun and effective
  • Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Visio, Stream, Sharepoint), Interactive user guide software, E-Learning technology and Salesforce solutions
  • Strong written and verbal communication skills with a highly inquisitive nature – you enjoy the research and exploration of what our products do and the use cases they support as much as the writing itself
  • A self-starter who is highly collaborative (you will be working closely across Product, Business and L&D teams)
  • Organized and structured – you understand that technical writing needs a system that ensures it is continually relevant and up to date, and are a proponent of single single sourcing’ (one input can produce multiple outputs)
  • Ability to work to tight timelines through multi-tasking, prioritizing and planning work

Additional Skills and Experience. (Preferred, but Not Required)

  • Experience in the real estate industry/software development is a plus.
  • Public speaking, presentation and instructional experience is not required, but is a bonus
  • Experience with video production is helpful (‘if a picture can speak a thousand words, then a video is worth a million)
  • Experience with Agile Methodology and JIRA

Our full-time employee benefits include:.

  • A competitive compensation package, annual bonus, and 401k match.
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day.
  • Employer-paid benefits (medical, dental, vision, and health savings account).
  • Professional career development and reimbursement.
  • Up to 16 weeks of paid maternity leave; up to 4 weeks of paid parental leave.
  • Backup childcare offered through Bright Horizons.
  • Relaxed casual environment with virtual office events.

Our full-time employee benefits include:

  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
  • Backup childcare offered through Bright Horizons
  • Relaxed casual environment with virtual office events

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

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Where we are

Austin at our HQ with beautiful views of Lake Austin in a modern office as well as our second office in the top floor of the Frost Tower downtown

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • HadoopFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • HadoopDatabases
    • FigmaDesign
    • InVisionDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
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What are Amherst Perks + Benefits

Amherst Benefits Overview

Competitive compensation + annual bonus
Generous & Flexible PTO, paid holidays, paid volunteer time off
Flexible work from home option
Medical, Dental, Vision, LTD, Life, EAP,
401K with matching benefits
Employee Referral Program
16 weeks Maternity/4 weeks Paternity
Career Development/Advancement

Culture
Volunteer in local community
The Amherst Foundation supports numerous initiatives in areas where we live and work, with a targeted focus in education, social services, medical research, and the health and welfare of our community
Friends outside of work
Eat lunch together
Intracompany committees
Amherst has established the Amherst People Council focused on Engage, Grow and Give to promote employee engagement such as Affinity Groups, Career Growth and Mentorship and Philanthropy events.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Amherst provides unconscious bias training to all employees
Hiring Practices that Promote Diversity
We are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity, age or disabilities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions up to $5,000 of an employee's annual gross pay.
Performance Bonus
Amherst has a discretionary annual bonus program based on performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Amherst provides Backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Amherst also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Amherst provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Amherst sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Amherst employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Full-time in-office employees receive a monthly meal stipend through local delivery
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
We offer relocation assistance depending on location and position.
Home Office Stipend for Remote Employees
Amherst provides a monthly stipend for remote employees.
Professional Development Benefits
Job Training & Conferences
Amherst offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Amherst hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Amherst. allows employes to set aside 50% of working hours for learning.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certification assistance. Monthly birthday celebrations. Casual work environment with regular team-building outings.

An Insider's view of Amherst

What’s the vibe like in the office?

Something worth bragging about is our newly opened office in the Frost Tower, featuring one of the best views of downtown Austin, cutting-edge IT equipment, a well-stocked employee lounge, and state-of-the art infrastructure to host clients and facilitate cross-divisional team collaboration.

Kate

Vice President, Capital Management

What projects are you most excited about?

One of the coolest projects I worked on was the automation and integration of the Concur, Yardi, and Workday systems. Before, employees followed a very time-consuming process for filing expense reports. Integrating these systems simplified the process and saved the Company time and money. It was great to share that news with my fellow team members.

Nick

Assistant Controller - Shared Services

How has your career grown since starting at the company?

I have developed a robust knowledge of the single-family rental world and am part of the roundtable of leaders that continues to help the Company evolve through process improvement and execution. Having a voice that is heard and respected is what I always look for when maintaining a career with a company.

Lori

Vice President, Property Management

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst

Todd

Chief Technology Officer

How do your team's ideas influence the company's direction?

We use data to drive our innovations and decisions. As part of the modeling team, I study huge amounts of data, build models, and provide analysis and market signals. Our team never ceases to find ways to improve upon our work. That helps us produce market analyses that are months ahead of our competitors.

Thu

Staff Financial Data Scientist

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