Technical Writer at Q2

| Austin
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Q2 is seeking an energetic, innovative, “outside the box” thinker with a passion for writing, software, and technology to join our Technical Writing team as a Technical Writer - Intermediate. The ideal candidate will create, review, edit, and publish technical documentation on Q2 products and internal processes.

 

RESPONSIBILITIES:

  • Research, write, edit, and proofread technical documentation
  • Interview developers and product owners to gather data for documentation
  • Translate technical information into documentation for non-technical and technical users
  • Manage documentation sets for multiple projects simultaneously
  • Solicit and apply peer and SME feedback to ensure clarity, completeness, technical accuracy, and quality of the documentation produced
  • Actively participate in team meetings and online communications
  • Effectively communicate issues and resolutions to all levels of the Q2 organization
  • Learn new technologies used by the Q2 team to create documentation 
  • Adhere to all security, availability, processing integrity, confidentiality and privacy policies, controls, and commitments

EXPERIENCE AND KNOWLEDGE:

  • Bachelor's degree in Technical Communication, English, Journalism, or related field or equivalent experience and 5+ years of related experience
  • Exhibit exceptional work ethic, high efficiency and accuracy
  • Has excellent attention to detail
  • Familiar with creating documentation in an Agile/Scrum environment preferred
  • Able to work independently and proactively with minimal upfront instruction and take ownership of work product; driven, diligent, and self-motivated
  • Able to work within tight and fluctuating deadlines while maintaining productivity and high performance levels
  • Able to work as part of a team with willingness to help others and share knowledge
  • Manage issues effectively, dealing with challenges constructively and positively
  • Has excellent written communication and ability to convey technical concepts to a broad audience
  • Is trustworthy and discreet with confidential product information

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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