UX / Technical Writer

Are you looking for a role where you get to transform and create products? We are seeking a capable and talented writer — a problem solver at heart — to help us transform our product and create a best-in-class experience for our users. 

As a UX / Technical Writer for the Product Team, you will drive cohesion across our product and materials. You will define and shape experiences and materials that guide and inspire people to make markets safer for all. You’ll join as a team member within our UX department, creating succinct experiences that clarify complexity. 

This person will report to the Director of UX. Please include at least one piece of sample material or an online portfolio, in addition to your resume.

Responsibilities 

• Write in app microcopy
• Document your strategies with guidelines, and establish best practices and principles.  
• Apply UX practices to our help center
• Create, publish and maintain our resource center
• Help conduct user research and analyze usage data on our resource center
• Drive consistent vision for language and content across product or subject-matter domain.
• Own projects from ideation to completion, identify opportunities, and build/publish succinct usable modern documentation. 
• Collaborate with designers, subject matter experts, legal, marketing, product managers, and engineers while influencing and adapting to stakeholders and their feedback.
• Gather and analyze technical and product information from various sources
• Write, edit, review and proof technical information, including release notes and in-depth guides for both technical and non-technical users
• Publish and maintain templates for written documentation, ensuring a consistent ‘look and feel’, and build a library of standard responses to common questions, e.g, for RFPs, security reviews, etc

Minimum qualifications:

• you have experience in preparing, reviewing and maintaining technical documents, specifically client-facing user documentation
• you have 2+ years of experience within a technical writer role or UX writer position
• you have experience working in a technology organization, ideally within enterprise SaaS/Cloud products and services
• you have worked across business and technology teams and have had to adapt your communication style based on the target audience
• you are a dynamic individual who can challenge the norm whilst communicating and collaborating across teams to ensure combined success
• you have excellent verbal, written and interpersonal communication skills
• you are a self-starter who can work effectively remotely

Preferred qualifications

• Have experience in selecting and using appropriate tools for authoring and publishing end-user documentation whilst also monitoring usage
• Rudimentary experience with HTML/CSS (preferable but not essential)
• Experience within financial services (preferable but not essential)
• Experience establishing frameworks, content patterns, voice and tone guidelines, information architecture, and content hierarchy.
• Experience working alongside designers
• Experience driving projects from incomplete information to completion
• Ability to maintain a user-centered focus while working with highly technical and challenging subject matter

ABOUT EVENTUS SYSTEMS, INC.

Headquartered in Austin, Texas, and serving clients globally, Eventus Systems, Inc. offers one of the leading global trade surveillance and market risk platforms.  Available as a cloud-based or real-time enterprise on-premise solution, the Validus platform provides sophisticated market surveillance and financial risk capabilities, enabling clients to solve some of the most pressing regulatory challenges. Validus combines multiple technology stacks including artificial intelligence (AI) to generate the optimum number of actionable alerts across equities, equity options, futures, foreign exchange (FX), fixed income and digital asset markets.  Clients include Tier 1 banks, brokerages, and futures commission merchants (FCMs), proprietary trading firms, exchanges, corporates, and buy-side firms. Eventus has earned four major global recognitions in the past year for its Validus platform, including an FOW International Award for best Market Surveillance product, a Risk Technology Award for Market Surveillance Product of the Year and a Best Trade Surveillance Solution award from A-Team’s RegTech Insight Awards. The firm also was one of only 19 U.S. companies to earn a spot on the global RegTech 100 list for 2020, the second consecutive year it made the list.  Visit www.eventussystems.com.  Follow Eventus Systems on  LinkedIn and on Twitter @EventusSystems.

Eventus Systems is aiming to grow our fantastic team, add to our dynamic culture, and continue building on our success.  We are an equal opportunity employer and “at will” company.  As part of our dedication to maintaining an inclusive and diverse workforce, Eventus Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Eventus complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Eventus Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Eventus’ employees to perform their job duties may result in discipline up to and including discharge.