Customer Advocate (Escalations)
Set Your Career To Zoom at LegalZoom! Onsite Job Fair Customer Advocates Tuesday November 14th at 10 am and 6pm
LegalZoom is hiring Customer Advocates (Escalations) in Austin! Meet our Hiring Managers and tour our campus!
When: Tuesday, November 14th at 10AM or 6PM
Where: 9900 Spectrum Dr. Austin, TX 78717
RSVP: Respond to Yoana Bergeson by applying to this posting.
Walk-ins welcome! Bring your resume!
Responsibilities and Duties
What you’ll do:
- Assist Customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services.
- When necessary, quickly re-direct escalated Customer phone calls.
- Directly interface with Product Groups for current status
Qualifications and Skills
- 2 - 3 years customer care experience in a high volume contact center, legal or service environment.
- Proficiency with, and the ability to rapidly navigate between, the following applications and systems:
- Windows XP
- MS Internet Explorer
- Microsoft Office, including strong skills in Excel, Word & Outlook
- Call/contact center technologies
Job Type: Full-time