Orientation Onboarding Coach
Orientation Onboarding Coach
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.
We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well known franchises to your favorite local spot, fine dining to fast casual… R365 does it all!
We are excited to bring on an experienced Orientation Onboarding Coach to our growing team in Irvine, CA! In this role, you will be responsible for helping new customers successfully begin their onboarding experience with Restaurant365.
Responsibilities
- Master accounting features and tools within Restaurant365
- Provide industry, accounting, and solution expertise to customers and other team members
- Mange the full project lifecycle; interpret project scope, train, problem-solve, request approvals, manage tasks, level resources, and be and advocate for your customer’s unique needs
- Work with customers to enter in their Chart of Accounts
- Help customers configure the R365 platform to be ready for training
- Work with cross functional teams on customer set up and project details
- Keeps a strong client focus in executing all functions of the job
- Communicates effectively and responds to internal emails and inquiries within reasonable timeframes
- Behaves respectfully to others in the workplace and to customers
- Ability to build and maintain long-lasting business relationships
Skills/Qualifications
- Proficient in Microsoft Office Suite
- Strong accounting background
- Restaurant industry experience (management/operations is a HUGE plus!)
- Excellent customer service skills
- Effective oral and written communication
- Great organization skills and attention to details
- Natural problem-solver
- Excellent communicator dedicated to helping customers learn
Compensation/Benefits
- Competitive base salary
- Comprehensive benefits
- Simple IRA + match
- Flexible time off + company holidays
- Weekly catered lunches + snacks
- New office space in Irvine
- Wellness program
- Company-sponsored events
Why work with us?
- Cutting-edge, industry-disrupting technology
- Thriving company
- Huge growth opportunity
- Passionate, supportive, fun team
Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth.