Tier 1 Customer Support Specialist
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Do you get joy out of helping people? Are you detail-oriented and organized? Are you known for known for your strong communication skills and your ability to multi-task? If so, keep reading!
What You’ll Do
- Achieve proficiency with Apricot software functionality
- Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone
- Respond to customer questions and concerns with speed, accuracy and professionalism
- Assist in the development and maintenance of documentation for the help manual, knowledge base and online community
- Troubleshoot and log defects
- Record all customer interactions in Salesforce
- Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved
Responsibilities:
Do you get joy out of helping people? Are you detail-oriented and organized? Are you known for known for your strong communication skills and your ability to multi-task? If so, keep reading!
What You’ll Do
- Achieve proficiency with Apricot software functionality
- Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone
- Respond to customer questions and concerns with speed, accuracy and professionalism
- Assist in the development and maintenance of documentation for the help manual, knowledge base and online community
- Troubleshoot and log defects
- Record all customer interactions in Salesforce
- Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved
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