Closinglock

Closinglock is a Real Estate tech company focused on simplifying the real estate closing experience for all parties.

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Customer Support Representative

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Company Overview
Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock's platform has been used by clients in all 50 states and across 42 countries.
Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 35+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.
Mission: Simplify the real estate closing experience for all parties
Vision: Provide a secure and efficient transfer of data and funds
The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer's largest investment in their life.
We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!
Check out our website to learn more about our company.
Job Description
We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role, you will provide a consistently great customer experience and serve as a customer advocate. You will play a key role in ensuring customer satisfaction by effectively troubleshooting issues, answering questions, and resolving concerns. This position will report to the Customer Support Team Lead and will play an integral role in developing a new, growing team.
What You'll do:

Provide front line support by responding to internal and external questions within agreed SLAs.
Take ownership of customer issues and communicate updates and resolutions.
Help customers gain value from our software by understanding their needs and successfully resolving inquiries.
Show customers we care by creating a consistent customer experience.
Identify solutions for inquiries over phone, email and live chat.
Collaborate with development and product to resolve escalated issues.
Deliver customer feedback and requests to product.
Contribute to internal and external documentation.

What we're looking for:

High school diploma or equivalent
Minimum 1 year of experience in customer support
Excellent written and verbal communication skills
Strong interpersonal skills, with the ability to build rapport with customers
Excellent problem-solving and analytical skills
Ability to prioritize tasks and manage multiple inquiries effectively
Experience with ticketing in Salesforce, Intercom, or similar CRM
A positive and proactive attitude with a commitment to exceeding customer expectations

This is a full-time, in-person position in our Austin, TX office.
Perks & Benefits
At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs. These benefits include:

Work-life balance
Salary Range of $50,000 - $70,000
Equity compensation
Medical, Dental, and Vision Insurance
Unlimited PTO
401k
Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Adam Lampl

Director of Sales

The sky’s the limit

Professional development tools help employees thrive

There’s always room to grow at Closinglock. “We encourage employees to try different roles or meet cross-departmentally to find the perfect fit for their skills and passions,” Lampl said. To excel, employees need the right tools. Luckily, they are provided with the top software for each department’s needs, books and online courses. Coaching that encompasses one-on-ones with peers, mentors and executives is readily available, too. “Leadership makes themselves accessible to all employees and makes an effort to lean in and remove obstacles where needed.”

I started at the bottom of the ranks. I learned from others and have grown professionally to where I am now. Everyone I manage gets the guidance and leadership they need to grow their career in any path they choose.

Hannah Gacke

Director of Customer Success

Laying the groundwork

A culture built on a foundation of trust

Gacke is always learning from her teammates, who she describes as fun, diligent, collaborative and hard-working. There’s already a foundation of trust among colleagues, which bolsters flexibility and work-life balance. They’re building on that foundation, too. “We’re young and constantly growing; anyone who has an idea can raise their hand and execute it themselves or with a team,” Gacke said. Those ideas run the gamut from organizing events or adding a new snack to the kitchen to making the office space more inviting.

We support each other on work endeavors and outside interests. I’m more and more proud of the company we’re building and the people I work with.

Caleb Richard

Director of Engineering

More than code

Engineers shape the mission to achieve it

Richard’s team works toward eliminating real estate wire fraud. To accomplish that lofty goal, they might develop a new feature to simplify the user experience or delve into technical aspects of network security to maintain company security standards. “There’s an energy and exchange of ideas that I haven’t felt anywhere else,” Richard said. “Engineers connect with all areas of the business. They develop an understanding of how a business grows and the best ways to contribute to that growth as an engineer, besides lines of code written.”

I wear many hats, but the one I'm most proud of is building an engineering team focused on personal growth, good code, and an empowering environment.

What are Closinglock Perks + Benefits

Closinglock Benefits Overview

Great work-life balance
Unlimited PTO
Early stage opportunity to get in on the ground floor of a rapidly growing tech company
Medical coverage including Dental and Vision.
Monthly team get togethers (Lunches, social events, sport outings, etc)

Culture

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Flexible work schedule

Diversity

Documented equal pay policy

Mean gender pay gap below 10%

Health Insurance + Wellness

Dental insurance