Customer Support Specialist - 24182D

Sorry, this job was removed at 7:01 a.m. (CST) on Friday, April 19, 2024
Find out who's hiring in Austin.
See all Customer Success jobs in Austin
By clicking Apply Now you agree to share your profile information with the hiring company.

Owner Relations Agent
Why YOU want this position
Enverus is the leading energy SaaS company delivering highly-technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.
We are currently seeking an Owner Relations Agent to join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector.
Performance Objectives

  • Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
  • Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
  • Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
  • Ensure the response and manner is done in an accurate, timely and friendly manner
  • Manage emotions (calm, non-defensive, respectful)
  • Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience

Competitive Candidate Profile

  • Demonstrated ability to manage multiple tasks and clients.
  • Ability to multi-task between several critical client situations at the same time
  • Ability to professionally interface with clients over the phone or through email.
  • Strong self-motivation, and the ability to work both independently or with a team.
  • Strong organizational skills, sets priorities, and meets deadlines.
  • Excellent written, oral, and interpersonal communication skills.
  • 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
  • Proficiency in all Microsoft Office applications and various oil and gas software programs.
  • High School degree or equivalent

This role is eligible for: Variable Compensation
Salary Range: 40k-50k

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Enverus Perks + Benefits

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Professional Development
Job training & conferences
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at Enverus

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about EnverusFind similar jobs like this