Application Support Engineer
Provides technical support to Premier customers by diagnosing, troubleshooting, repairing and debugging complex application software issues. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Configures and maintains software platforms within production environments. Installs and monitors application software. Provides support to Premier customer/users where the product is highly technical, custom or sophisticated in nature. Communicates with customers via email, phone, or a self-service portal to resolve issues. Analyzes, recommends, and implements improvements in current application and systems platforms. Contributes towards a knowledge base system.
Responsible for adhering to all security, availability, processing integrity, confidentiality and privacy policies, controls and commitments.