Senior Network Engineer

| Austin | Hybrid
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 About Us:

LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.

We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.

Our Austin team works in two offices in downtown Austin. Both enjoy panoramic city views and an open floor plan with breakout rooms that encourage collaboration and innovation. When you join LogicMonitor, you will be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.

What You'll Do:

LogicMonitor's Senior Network Engineer owns the design, uptime, stability, security, and performance of all corporate office technology. They will architect and enforce LogicMonitor policies and procedures in relation to the proper use of corporate technology to support scalable, reliable, and automated networks spanning global offices, a physical data center, and Amazon Web Services. 

Here's a closer look at this key role:

  • Play critical role in creation and support of all Internal Systems infrastructure
  • Contribute to and maintain Active Directory
  • Architect and administer Atlasssian tools JIRA and Confluence.
  • Setup and administer SSO (Okta) for company SaaS tools.
  • Configure and administer network hardware. Ex: Firewalls, switches, access points.
  • Be the gatekeeper for company tools making sure proper access is granted and restricted.
  • Work closely with the IS team as a mentor and escalation point.
  • Contribute to business continuity planning by creating runbooks and assist in the event of outages
  • Provide remote support for other offices & be available for global offices in the case of an emergency
  • Maintain high standards in organization and cleanliness of our server rooms.
  • Contribute to LogicMonitor AV needs as needed (e.g. webinars, company wide trainings, sales meetings, etc

 What You'll Need:

  • Bachelor's degree in technical field desired or equivalent experience
  • 7+ years’ experience in information technology in a global high-tech environment
  • Experience with Amazon AWS, MS Azure, and/or GCP
  • Solid fundamental networking knowledge (routers, switches, wireless, VPNs, firewalls, etc)
  • Experience with Linux operating systems
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views. With scenic walking trails right outside our doors, you can go on walking one-on-one's by the river, or take a lunch stroll and soak in the beauty of Austin!

An Insider's view of LogicMonitor

How would you describe the company’s work-life balance?

My work/balance has improved since I started here at LM. I started going to CorePower Yoga because of our company discount and it has helped me start my days on the right foot. Anything is possible at LM!

Franky

Associate Customer Success Manager

What does your typical day look like?

Everyday has been unique since the day I started. The common factor that exists from day to day is team communication. I spend the majority of the day working in tandem with multiple support teams. We work together to solve any tough issue. We laugh, we joke, and we support each other.

Kwame

Technical Support Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas, no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line.

Sarah

Sr. Director, CX Strategy and Enablement

How do you make yourself accessible to the rest of the team?

I spend my day supporting, coaching and developing my reps. A majority of my time is spent in 1x1s with them where we talk through their specific and catered path to promotion. I am constantly striving to make sure my reps have all of the training and support that they need to effectively run their business and feel good about doing it.

Crystal

Senior Manager, Business Development

What are some things you learned at the company?

I've learned so much about the cloud and the importance of the shift to cloud related
services. During my first six months, I got an AWS cloud certification and a project
management certification!

Kendall

Premier Support Engineer

What are LogicMonitor Perks + Benefits

LogicMonitor Benefits Overview

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s as unique as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success. For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Culture
Volunteer in local community
LogicMonitor is committed to giving back to our community. For that reason we organize regular LM Cares events across our offices so our employees can give back to the communities who support us.
Partners with nonprofits
LM is excited to be partnering with several non-profits, for example Code2College. Their mission is to increase the number of minority and low-income high school students who enter and excel in STEM!
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
LogicMonitor offers a flexible schedule outside of core hours (8am - 6pm), as well as the option to work from home, per manager discretion.
Remote work program
Hybrid work & flexibility are here to stay. That's why we're reimagining hybrid work. Our offices are "Centers of Energy" for connection.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
LogicMonitor is proud to have a wide range of diverse talent in leadership roles!
Mandated unconscious bias training
We want our workspace to be as inclusive as possible, which means identifying all the ways we can improve ourselves. These trainings are ongoing to reflect our BetterEveryday pillar.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
There is a place for everyone at LogicMonitor. We provide support and budget for several ERGs within our company, complete with their own slack channels, fireside chats, speaker series and more.
Hiring practices that promote diversity
We’re committed to creating an inclusive environment for all our employees, and even partner with orgs like InternX to hire interns from underrepresented communities with the goal of full time hires
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a FSA for: Health care, dependent care or commuter spending such as transit or parketing.
Disability insurance
LogicMonitor's short-term and long-term disability provides a benefit equal to 60% of your earnings.
Dental insurance
We offer a dental PPO as our base plan which is designed to give you the freedom to receive dental care from any licensed dentist of your choice.
Vision insurance
We offer a vision PPO as our base plan which includes a very minimal copay.
Health insurance
LogicMonitor has multiple health plans to choose from, including a HDHP at no cost to the employee. LM also contributes monthly to an HSA for HDHP coverage. We are proud to offer Infertility coverage
Life insurance
LogicMonitor offers life insurance and AD&D insurance to all our employees as part of our holistic benefits coverage.
Pet insurance
We love our furry friends here at LM and want them to get the best care! Choose from several options, including Preventive Care or Complete Coverage plans!
Wellness programs
Explore on-site & remote fitness, incl. weekly yoga/meditation classes. We're also proud to provide Wellable, a holistic well-being platform offering fitness classes, nutrition tips, webinars, & more
Team workouts
Mental health benefits
All LMers can access our Employee Assistance Program, which provides phone support and 4 free counseling sessions annually, as well as free access to the Calm App for themselves and their loved ones
Transgender health care benefits
Wellness days
Check out LM's annual Wellness Fair in person at our offices!
Abortion travel benefits
We are proud to offer a travel, lodging, and child care reimbursement for employees that need to seek out of state health care for abortion services
Financial & Retirement
401(K)
LogicMonitor's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) matching
We care about our team member’s long-term financial health. All US team members enjoy a competitive 401(k) match.
Company equity
At LogicMonitor, we know our strength lies in having all of our employees working together as one team. For that reason we designed an Employee Equity Program for all employees to share in our success
Performance bonus
LogicMonitor’s success is a direct reflection of the amazing team members that work here. Our bonus plans include everything from quarterly payouts to all-expenses paid vacations.
Charitable contribution matching
As part of our commitment to serving our community, LogicMonitor monitor will match charitable contributions to help organizations meet their objectives.
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
We offer generous paid Parental Leave for both carrying and non-carrying new parents, including adoptions!
Family medical leave
Employees are eligible to take Family or Medical Leave under the federal Family and Medical Leave Act (FMLA).
Adoption Assistance
The placement of an adopted or foster child with you is a major life event that we support. Work with HR and your manager on how to best prepare and plan for such an event.
Return-to-work program post parental leave
Fertility benefits
LogicMonitor supports family planning at all stages!
Vacation & Time Off Benefits
Unlimited vacation policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to unlimited PTO, we also offer a "Vacation on Us": A big cash bonus provided to take a vacation on us after 3 years of employment
Paid volunteer time
Want to give back to the community? So do we! Join us for the next up-coming LM Cares event.
Paid holidays
We require team members to take a minimum of 15 workdays of vacation time throughout the year, in addition to the 10 paid holidays.
Paid sick days
Eligible employees will accrue up to 12 paid sick and personal leave days per year, which can be used for sick days, Kin care, personal leave, etc.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
We offer a monthly stipend to offset your transit or parking expenses. But if that’s not enough, we also offer a FSA which can be used for commuter benefits as well.
Company-sponsored outings
We really like our co-workers, and strive to offer every opportunity for bonding and connecting with our fellow LMers.
Free snacks and drinks
M&Ms, avocado toast, cold brew? - you name it, we probably have your favorite snack available in our kitchen! If not, we have an on-going request list so we can get it for you.
Some meals provided
If you're like us, we love food. Come see what we're serving up at our First Wednesday Lunches!
Company-sponsored happy hours
Cheers, on us!
Pet friendly
Several of our offices are pet friendly, and we even offer Pet Insurance for our furry LMers!
Recreational clubs
There is an amazing gym on the 1st floor of our Austin office. But we also offer a monthly stipend that can be used towards a gym membership if that is your preference.
Relocation assistance
If working in the office is a requirement of the role, we may offer relocation assistance. We value collaboration and teamwork.
Fitness stipend
Enjoy a monthly stipend to spend on a gym membership, a parking permit, or anything you choose--that’s all up to you!
Home-office stipend for remote employees
If you are remote, you can use our Work Well reimbursement to help pay for home office improvements! Fancy a cool new mouse? Desk missing the perfect houseplant?
Meditation space
Mother's room
Onsite gym
Located on the 14th floor at our Austin office, we offer all employees a free 24x7 gym.
Professional Development Benefits
Job training & conferences
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Tuition reimbursement
Have you got your eye on a degree or professional certification? We offer reimbursement in professional development for every employee.
Lunch and learns
We have learning sessions that include everything from: Leadership Lean-ins, Product Updates, Skills Training, Outside Speakers, and more.
Promote from within
Mentorship program
Continuing education stipend
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Continuing education available during work hours
We want you to love what you do and be the best at doing it. Work with your manager to schedule time to pursue your learning interests.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We’ll reward you for getting Industry certified! We offer reimbursement up to $1,000 in professional development for every employee.
Personal development training

Additional Perks + Benefits

We know we can only achieve greatness with a top notch team. So that's why we surround ourselves with an awesome team who are your friends and mentors alike.

We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

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