Data Operations Analyst

| Austin | Remote
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About you:

Smarter Sorting is growing! We are looking to hire a Data Operations Analyst to join our Data Operations team. This person is responsible for maintaining and delivering timely and accurate data. They will leverage their data expertise to provide reporting for internal customers, and resolve data related issues and tasks within operational support processes. 

Smarter Sorting needs someone to execute and further refine the numerous processes by which we acquire, develop and manage data. The person will be responsible for ensuring that we meet our SLAs and fulfill other customer data-related expectations.  This person will also be providing additional solutions to internal and external consumers of the data.

What You'll Be Doing:

Tasks:

  • Act as primary Data Classification pipeline expert responsible for execution of data QA tasks, monitoring of the data flows and assisting developers to troubleshoot data movement and processing issues on a daily basis
  • Ingest regular feeds of retailer data and monitor/QA the generation of the customer-specific rules (resulting from both data ingestions as well as other processes)
  • Identify opportunities for accuracy and efficiency improvements within our data pipeline
  • Provide technical support to our Customer Support and our Account Management teams to answer inquiries related to the aforementioned data sets

Processes They Own:

  • Own validation of data in Production at various steps in the pipelines
  • Own data ingestion processes for customer-provided data
  • Own the generation and data quality of customer-specific rules
  • Primary internal resource for determination and appropriate communications for rules-based process decisions 

Subject Matter Expert On:

  • Data input requirements for the Data Classification pipeline
  • Data validation logic and workflows with the Data Classification pipeline
  • Smarter Sorting data classification standards
  • Retailer data pipelines and ingestion logic
  • Customer rules pipeline logic

Experience & Skills:

  • Minimum 2-3 years experience working in data related roles, customer service/support, account management, data analysis, data entry/management, hazardous waste management and/or regulatory compliance (is a plus).  Experience working cross-functionally in an organization
  • Minimum BA or BS - (engineering or science-related field a plus) 
  • Intermediate/Advanced SQL, Excel, Ruby & Python (plus)
  • Experience working with a CRM, Salesforce and JIRA/Wrike (or similar) as well as Relational databases
  • Strong attention to detail, excellent organizational skills, clear verbal/written communication 

Expectations:

  • 1 month: 
    • Be able to successfully register a product within our Classification Portal
    • Be able to operate data management tools and summarize workflow orchestration
    • Be able to execute at least one Data Classification validation task independently
    • Be able to operate Costco data ingestion processes and customer-rules validation processes end-to-end
    • Be able to quickly identify key data points within an SDS
  • 3 months:  
    • Be able to initiate Supplier outreach independently
    • Be able to execute Data Classification validation tasks (except validation of final classification) independently
    • Be able to identify “stuck” Data Classification pipeline flows
    • Be able to navigate the product registration database
    • Be able to query and report on data in the Data Classification workflows logs
    • Be able to process customer-supplied FTP files within 1 week including updates to the client-data-server - this includes troubleshooting ad-hoc data issues independently
  • 6 months: 
    • Be able to execute validation of final classification in the Data Classification pipeline
    • Be able to fully understand and troubleshoot data issues with our partner retailers such as Costco
    • Have substantially increased the amount of master rules for publication
    • Be able to identify (or minimally hypothesize) root cause of “stuck” Data Classification flows and work with developers to resolve
    • Ability to provide technical guidance to the Support team independently
    • Be a subject matter expert on data flows between internal data systems
    • Provide at least 2 proposals to further automate and/or optimize operational data processes, such as ways to increase accuracy and efficiency in outputs, improved ability to catch and resolve errors, as well as ways to allow partners to self service their product datasets. 
    • Fully trained to be the primary data validation owner

Your Benefits & Perks

Competitive Compensation Packages

401k program

Medical, dental & vision insurance 

Short-term disability insurance

Generous Parental Leave

Unlimited Paid Time Off

Continuing Education Sponsorship

Bi-Annual All-Hands, Volunteering & Special Events (with baby goats in attendance)

Unlimited snacks & drinks


Why Us?

You choose us not only because this is the role you’ve been waiting for, but also because we are a purpose-driven company committed to our mission. You’ll be joining a group of machine learning experts, successful serial entrepreneurs, data scientists, sustainability experts, recovering consultants and national account program managers whose passion for data-driven sustainability drives us. You choose us because our values resonate with you. At Smarter Sorting this means: We do what it takes. We begin from a position of curiosity. We are driven to become experts. We are real. We have grit. You share our belief that a healthy culture is key to the company’s success and more importantly our employees’ happiness. 

Better decisions. Better data. Greener planet. All made possible by the best people. Come join our team!

At Smarter Sorting, we understand that a workforce that includes a robust mix of genders, ages, ethnicities, religions and socioeconomic backgrounds is more likely to reflect a variety of perspectives and thought patterns - leading to more innovation, brainstorming, problem-solving and strategizing. That is why we are committed to building a diverse and inclusive environment and strongly encourage candidates from historically underrepresented groups to apply.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • Node.jsFrameworks
    • IonicFrameworks
    • SinatraFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • DockerDatabases
    • InVisionDesign
    • WrikeManagement
    • MailChimpEmail

Location

We are in the heart of East Austin right next door to Sawer, Central Machine Works and all the best food.

An Insider's view of Smarter Sorting

What's something quirky about your company?

We always have baby goats, bunnies and chickens attend all of our company events because they've been scientifically proven to sharpen business acumen and bolster synergy.

Jared Robertson

Software Engineer

What's the biggest problem your team is solving?

My team is working to develop a product that will bring back of store technology into the 21st century. We are helping clients better manage all of their back of store processes by providing tools that work for them instead of tools that they have to work with. It's fun to be a part of a team that is building out a revolutionary product!

Maya Lozada

Product Manager

What does career growth look like on your team?

Smarter Sorting is extremely supportive of our career growth. One of our values is 'We will become experts.' This year, Smarter Sorting sponsored my professional HR certification exam fees and a class at UT. Our company is always willing to support continuing education.

Valerie Lara

Director of HR & Recruiting

What is your vision for the company?

My vision for Smarter Sorting is to revolutionize the industry with smart technology. I truly want to maximize the salvation of unsold or unwanted items and force people to second guess the word “waste.” Internally, I want to create a culture where genuine, talented people can learn and grow.

Katy

VP of Customer Success

How do your team's ideas influence the company's direction?

At our fast-paced startup, idealistic ideation, sales, & product development are largely one in the same process. It has been gratifying to see ideas and observations communicated in 1:1's or team meetings turn into Smarter Sorting products. Now, these products have been implemented across many of the US's largest companies!

Scott

VP of Strategy and Sustainability

What are Smarter Sorting Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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