Description

Compeat is a leading provider of SaaS fully-integrated technology solutions for the restaurant industry. We are growing exponentially and are looking for phenomenal people to grow with us. We pride ourselves on our amazing people, top-notch technology, and a fun employee-focused corporate culture.

We are looking to fill a data processor position for our Compeat Pay product. The Data Processor will be responsible for processing and balancing the daily payment files. Additionally, they will provide support to the customers for any questions and/or research needs.

Responsibilities:

• Receive payment files from customers, validate file formats
• Manage daily processing tasks while maintaining SLAs
• Maintain solid time management to ensure deadlines are met
• Potentially troubleshoot issues within the files
• Process files into our partner’s system and balance file totals
• Provide reporting back to customers upon successful processing or any payment errors
• Operate with a zero-error mentality
• Support customers with any research needs or product Q&A
• Assist with any necessary integrations with our customer’s banks
• Work with customer for any correspondence needed by our partners
• Provide other team members with support regarding processing data
• Work with other departments as needed for support
• Maintain existing department procedures
• Maintain various operational reports for processing tracking and balancing
• Assist with research and resolution for outstanding processed payments

Qualifications:  

• At least 2 years of experience in data processing or similar operational roles
• Payments and/or financial experience preferred
• Must be a learner, always looking to improve themselves and the people around them
• Strong understanding of basic technical programs (Windows Office Suite, file formats...etc)
• Committed to excellent customer service
• Highly detail-oriented, organized, driven
• Curious and demonstrates passion to learn
• Strong communication skills - written, verbal, presentation
• Intuitive, self-directed and strong trouble shooting skills
• Easily adapts to changing environments and processes

What is Compeat?

We are one vendor, one contact, one login. That is what our customers love. We are the only restaurant management software that provides a full end to end solution. From back office and accounting to workforce management and payroll, we make it simple and we integrate it all. We’ve been in business for 16 years and provide service for over 7,000 restaurants. Our customers range from restaurants with one or two shops, to hundreds of locations, from boutique fine dining to national chains, and everything in between.

Who We Are: Restaurant Peeps and Technology Geeks.

What We Do: Deliver powerful solutions that streamline restaurant operations.