Manager, Predictive Analytics
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
Who We Are
Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises, helping the world’s most valuable companies make their customers happier. Sprinklr is 2,000 employees strong, valued at $2.7 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide immediate, personalized and consistent experiences at every turn.
Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.
What You'll Do
Lead a team focused on delivering business insights using advanced analytical expertise/ techniques/tools that materially improve critical decisions by senior management and drive the enterprise data governance mission/strategy forward. This position provides effective leadership and hands-on, practical executional guidance to a specialized analytical team of both direct and indirect reports.
Reporting to the VP of Strategy and Operations, this role will lead business impacting, cross-functional projects in data governance and predictive analytics, provide business requirements for process automation and coordinate the change management and adoption of all business capabilities related to data governance and advanced analysis.
What You Will be Responsible for
- Provide input and significantly influence the development and refinement of company strategies (based on advanced data analysis and tools).
- Develop strong client relationships with cross-functional business partners.
- Lead the development and deployment of customer segmentations and other KPI models to predict the impact of potential actions or programs being considered.
- Lead innovation in analytical methodologies and tools, staying abreast of industry developments related to analytics and proactively exploring opportunities to advance organizational capabilities.
- Identify additional data requirements and partner with the database administrators to collect and organize new data elements.
- Maintain proficiency with major business systems and the data on which it relies.
- Become the subject matter expert on methodologies and data sources.
- Analyze data, employing statistical concepts, and present recommendations based on that data.
- Partner closely with other team members to ensure appropriate integration of data.
- Oversee enterprise data governance program development. Architect the solution and framework.
- Administer the data governance program, including facilitating the data governance council meetings.
- Develop and deliver data governance programs educational, awareness, and mentoring materials.
- Establish, maintain, and recommend changes to data governance policies, standards, guidelines, and procedures.
- Support data quality issue analysis and remediation for “strategic” data.
- Conduct audits to ensure that policies, procedures and metrics are in place for maintaining/improving the program.
Who You Are
- Skilled in cross functional project execution, and continually driven to improve performance
- Demonstrate strong critical thinking and problem-solving skills - proven ability to mine data for relevant and actionable insights
- Have impeccable organizational skills, project management skills and attention to detail
- Show excellent communication and presentation skills with ability to communicate/translate complex concepts to non-technical audience
- Proven ability to work in a dynamic work environment with shifting priorities
- Look for innovation in all that you do, but also operate in the detail of a given process
- Comfortable with ambiguity, and creating a function that has not been clearly defined and owned before
- Be a Cross-functional project leader who calmly manages through change
What Makes You Qualified
- Previous experience in business strategy, operations, and analysis, 7+ years
- Cross-functional leadership experience (direct and/or indirect reports)
- Excellent organizational and time management skills
- Outstanding communication and presentation skills
- Critical thinker
- Creative problem solver
- Great analytical skills
- Data-driven approach
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.