OMS Business Analyst at Kendra Scott

| Austin
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Position Overview:
The OMS Business Analyst is part of the Applications team that supports a portfolio of enterprise-wide applications, integrations, testing and innovations.
The OMS Business Analyst preliminarily owns the application support of the Manhattan OMNI platform and its integrated solutions. They have a solid understanding of the OMS system functions and related business processes. They work across multiple departments, with the technology team, business stakeholders, implementation partners and application vendors to design, re-design and implement software solutions, support daily operations and improve business processes to ensure they meet existing and future business requirements.
Primary duties of this position include:
· Daily operational support
· Applications management activities
· Business process and systems analysis
· Support of enterprise programs and projects through all cycles of the SDLC
· Project management of small-medium application enhancement projects
Key Job Responsibilities:
· Work with application vendor(s) to manage and coordinate scheduled system maintenances, updates and patches
· Communicate the impact of system changes and/or downtimes and coordinates the required actions across the technology and business teams
· Review and analyze the efficiency of the existing OMS system and develop strategies for improving or further leveraging it
· Evaluate level of effort and articulate technical requirements; identify impact, risk and benefit of alternative solutions
· Regularly meet with decision makers and end users from the various business departments using the OMS (Supply Chain, eCommerce, Retail, Customer Service) to understand changing business needs
· Work with the business stakeholders to evaluate and continuously improve business processes
· Work with management and PMO on projects and programs as it relates to Manhattan OMNI and its integrations
· Support SDLC by consulting during the design process, gathering and documenting business requirements, technical requirements, data mapping, system setups and configurations, plan and execute regression, integration testing
· Manage small-medium application enhancement projects through SDLC
· Provide daily operational support as issues occur working with service desk and vendor(s)
· Provide end user training for all system modifications or new processes
· Provide ongoing training, mentoring and technical guidance to peer business analysts and the rest of the technology team as applicable
Qualifications and Skills
· Bachelor’s degree, preferably in Information Systems or equivalent with a minimum of 3+ years of experience as a Business Analyst
· Prior OMS experience is a must
· Knowledge of Manhattan Omni is strongly preferred
· eCommerce and/or Retail environment experience is a plus, but not required
· Demonstrated project management abilities and experienced in implementation of software solutions
· Worked with multiple, cross-functional business area managers and stakeholders and influenced resolution of conflicting objectives
· Has been in key leadership role in successfully delivering business process and system solutions
· Proven ability to mentor people
· Proven track record in meeting deadlines
· Background working on cloud-based solution and has vendor management experience
· Must possess strong analytical and problem-solving skills to devise solutions to complex problems
· Excellent communication skills; Able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographies
· Collaborative and effective at building consensus across the organization
· Highly organized
· Innovative and solution oriented
· Can easily adapt to fast paced, constantly changing environment
· Works independently, with little or no guidance with the ability to efficiently manage multiple tasks
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Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

How does your team reward individual success?

As a team, we celebrate every win, no matter how big or small. When an individual team member shines with amazing results, we celebrate! Publicly recognizing accomplishments, ensuring the individual gets a little extra visibility, or even just a simple "Thank You" goes a long way in keeping teams engaged and feeling appreciated!


District Manager

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.


Director, Customer Marketing & E-commerce Merchandising

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.


Sr. Recruiter- Stores

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.


Founder and CEO

How does the company support your career growth?

Nine years ago, I took an Assistant Manager position at our West Village store. That position served as a stepping stone that has taken me beyond my wildest dreams. The relationships I have built in my time at Kendra Scott have helped shape me into the thriving young professional I am today.


Director of Retail Training

What are Kendra Scott Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Commuter Benefits
Game Room
Our game room includes Ping Pong, Shuffle Board.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Continuing Education stipend
Paid industry certifications

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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