Operations, Sr. Business Systems Analyst
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
Sprinklr is looking for a seasoned Salesforce Business Analyst to support the business transformation of Salesforce. The Sr. Business Systems Analyst will be integral to the success of Sprinklr’s Operations teams and the broader Sales and Customer Success organizations.
As a part of the Worldwide Sales and Success Operations team, they will drive the effectiveness and efficiency of our Operations organization by driving Salesforce enhancements, changes, and fixes. This individual will work with key users from different business groups to understand current business processes and business requirements, identifying areas that have opportunity to be improved and/or streamlined, and designing CRM solutions that meet the business need and are in line with industry best practices.
Position Responsibilities:
- Translate business initiatives into actionable technical requirements for our development team by developing, coordinating, and implementing a plan then measuring the overall impact and success
- Support the Sprinklr Salesforce development team to coordinate proper scoping of requirements and ensure all appropriate tickets are open and required documentation approvals are complete for monthly deployments
- Develop a solid understanding of Sprinklr business processes
- Become an expert in the Sprinklr Salesforce instance
- Drive improvements and technical requirements of associated business systems (DOMO, FinancialForce)
- Update and maintain system documentation and Salesforce best practices
- Define and document views, processes, fields, reports, custom objects, page layouts, and workflows
- Assist with requirements gathering and testing
- Assist with Salesforce configuration changes and coordinate changes with development team to be included in Production releases
- Measure and improve the release cycle internally
Requirements:
- BA/BS or equivalent experience
- 5+ years designing and supporting large scale, technically complex solutions on Salesforce and associated platforms in a high-tech/SaaS high-growth environment
- Previous experience working with Salesforce CPQ, DOMO, FinancialForce
- Experience collaborating across multiple operations functional areas: Sales, Services, Marketing, Customer Success
- Background in SaaS or a recurring customer subscription model company
- You know the limits of Salesforce, the difference between what can be done and what should be done, and can clearly articulate, with technical accuracy, the difference
- Salesforce certifications are a *must*
- Prior experience supporting a sales field of at least 200 sellers
- Expert knowledge of Google and Atlassian software suites
Skills:
- Interprets business issues and recommends best practices and innovative solutions
- Communication skills and an ability to partner effectively across the organization from the individual contributor to executive leadership level
- Aggregate business feedback and recommendations to translate into actionable technical requirements
- Ability to work under tight deadlines and prioritize multiple deliverables and responsibilities, while also leading or leveraging cross-functional teams, to deliver projects on time
- Provide guidance and feedback on business recommendations to ensure alignment with Salesforce capabilities
- Experience leading the ideation, planning, and implementation of business processes to enable more effective operations
- High standards of accuracy and precision
- Ability to think creatively and problem solve; highly-driven and self-motivated
- You are methodical and detail oriented
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.