Social Solutions
Austin, TX
Remote

Senior Business Data Analyst

| Austin | Remote

Social Solutions provides a comprehensive and secure operations platform for social service organizations through its products, Apricot and ETO.  Our goal is to provide the industry’s best technology and data solutions to measure and impact social change, enabling communities to drive greater impact together.

 

We are located in Canada, United States, Australia, New Zealand and the United Kingdom.

 

At Social Solutions, we are committed to our mission and values — creating opportunities for lasting positive impact.  We strive to combine an impact-obsessed, inclusive culture with the ability to truly make the world a better place — every single day. When you work for Social Solutions, you’ll be working on software solutions that help make a real difference in the lives of people doing great work in communities all over the globe, while enjoying our company culture of innovation, collaboration, and commitment to community. If you’re inspired by the possibility of accelerating lasting social change through technology, then Social Solutions may be the place for you.

 

We are seeking a Senior Business Data Analyst (1 year contract) who wants to help deliver on our mission to be a key enabler of social impact for organizations working to improve the lives of individuals, families, and communities around the world.

 

What You’ll Do

As Senior Business Data Analyst, reporting to the Manager of Tailored Services, you will work with Social Solution’s clients and internal teams to develop common reporting data sets for our market sectors as well as custom client reports.  You will tailor solutions to meet these needs, often working on multiple projects simultaneously - translating business process requests into workable solutions. In this role you will:

 

  • Be the subject matter expert in the database schema.
  • Query databases, creating custom views and functions to facilitate updating and designing reports and creating data visualizations and/or data exports in multiple formats.
  • You gather and document requirements and provide informed quotes for estimated effort.
  • You write SQL queries and create visual representations of data in third party tools such as Excel, Tableau, and XML.
  • Familiarity with ETL processes using various data formats such as CSV, JSON and HL7.
  • You lead customer meetings, communicating to both technical and non-technical personnel
  • You build relationships and communicate with our customers regarding process and change requests, understanding the business issues and data challenges of their organization and industry.
  • You liaise with project and business leaders to interpret analytical requirements.
  • Document current and future standard operating procedures

 

This position is contract, full-time, and located in our Waterloo, Ontario headquarters.

Responsibilities & Requirements

Who You Are

  • You possess at least five (5) years progressive experience in the field of reporting and data analysis.
  • You are able to learn new applications swiftly, independently, and with confidence.
  • You will use technical and analytical expertise and proven knowledge of specialized reporting tools to gather, examine, interpret, evaluate and report on data stored in various database structures.
  • You have a breadth of knowledge and experience with relational databases, including modeling table relationships and writing and executing SQL queries to join, retrieve and analyze data from multiple database tables.
  • You have exceptional interpersonal skills and outstanding written and verbal communication abilities.
  • You are able to succeed in a dynamic, driven environment, trail-blazing creative solutions to complex challenges.
  • You have experience creating dashboard reports in Tableau (a Tableau certification is preferred).
  • You have expert knowledge of Microsoft Excel (macros, v-lookups and pivot tables).
  • You have an Undergraduate University Degree or equivalent experience in Mathematics, Computer Science, Data Science or Programming
  • Experience in business analysis and project leadership experience an asset.

About Social Solutions Global

Why We’re Awesome

 

Recently named one of Built In Austin’s Best Places to Work for in Austin. At Social Solutions, we’re mission focused and results oriented! We’re a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That’s why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to be more impactful. In essence, we help those that are changing the world.

 

What You’ll Get

  • Amazing coworkers
  • Company sponsored events and happy hours
  • Career advancement opportunities and more!

To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation!

 

In order fulfill Social Solutions’ mission to “help people transform lives,” we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.  

 

To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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Where we are

10801 North Mopac Expressway, Austin, TX 78759

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • TrustRadiusAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • ZapierCMS
    • SalesforceCRM
    • DrawloopCRM
    • TenfoldCRM
    • DocuSignCRM
    • OutreachCRM
    • MarketoLead Gen
    • BizibleLead Gen
    • TableauLead Gen
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What are Social Solutions Perks + Benefits

Culture
Volunteer in local community
Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
Friends outside of work
Daily sync
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
Disability Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Dental Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Vision Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Health Insurance Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Life Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Pet Insurance
Wellness Programs
Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
Onsite Gym
Our building, Braker Point, is currently building an onsite gym.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer a 401K match to help our employees invest in their future retirement.
401(K) Matching
Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
Performance Bonus
Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
Flexible Work Schedule
Social Solutions employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
Remote Work Program
All employees will work from home will be until June 1st, 2021. Optional/reservable work from office is available.
Family Medical Leave
Social Solutions will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
Vacation & Time Off Benefits
Unlimited Vacation Policy
To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
Paid Volunteer Time
Social Solutions provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
Paid Holidays
Social Solutions offers all employees 9 paid holidays.
Paid Sick Days
Social Solutions employees are able to take paid sick days as a part of our Flexible PTO policy.
Perks & Discounts
Beer on Tap
Social Solutions is expanding our Austin office and has plans to have draft beer available on both floors in our office.
Casual Dress
Social Solutions' culture is laid back and our dress code matches that. Employees dress in casual clothing every day.
Company Outings
Social Solutions has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
Game Room
The Social Solutions break room includes an arcade machine with over 1000 games, a ping pong table, pop a shot basketball, and corn hole. We're very competitive and regularly hold gaming tournaments.
Happy Hours
We work hard and we play hard. Social Solutions hosts happy hours once per month either in our office break room or at a local bar.
Parking
We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
Recreational Clubs
Social Solutions offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
Tuition Reimbursement
Social Solutions offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
Diversity Program

An Insider's view of Social Solutions

How does your team reward individual success?

Leadership recognizes hard work and talent and rewards their top performing employees - I've been promoted, named "Rookie of the Year", and been placed into a program to accelerate my growth even further with my other high potential colleagues.

Joel

Software Engineer

What's the biggest problem your team is solving?

I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

Chris

Software Developer

How has your career grown since starting at the company?

Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

Michael

Team Lead, Renewals

What is your vision for the company?

As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

Kristin

CEO

How does the company support your career growth?

My favorite part of working at Social Solutions is that I get to stay connected to my nonprofit roots while working at a rapidly growing tech company. There’s so much room for professional growth and promotion which is highly motivating!”

Sarah

Mission Sales Specialist

Social Solutions Careers In Austin, Texas
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