Q2
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Austin, TX

Senior IOC Analyst at Q2

| Austin
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Q2 is seeking an Integrated Operations Center (IOC) Senior Analyst to join our team. The Integrated Operations Center (IOC) is a dynamic and fast-paced team of Analysts who are critical to maintaining the health and stability of Q2's systems and services. The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems at Q2. We provide 24x7 support in a first response capacity and take action to resolve incidents. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES:

  • Administers and troubleshoots network/server infrastructure devices of advanced complexity.
  • Implements advance-level complex production infrastructure changes (VPN/Load Balancer)
  • Responsible for mission- and business-critical work and/or advance-level complex projects.
  • Proactively creates or modifies documentation and best practices to improve IOC understanding.
  • Act as a Subject Matter Expert, providing mentoring to junior staff

EXPERIENCE AND KNOWLEDGE:

  • 10-12 years of related experience
  • Subject Mater Expert (SME) in one of more disciplines
    • Windows and Linux server administration
    • Networking
    • Virtualized Environments (AWS, Azure)
  • Preference will be given to candidates certified in one or more of the following: Network +, MCSE, LPIC-2, VMWARE, AWS
  • Advanced knowledge of Incident and Change Management principles
  • Advanced knowledge of customer experience principles
    • Call handling and etiquette
    • Customer advocacy
    • Relationship management
    • Product knowledge 
    • Effective written/verbal communication

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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