Senior Process Improvement Analyst – National Market Operations at Bright Health

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ABOUT THE ROLE
Bright HealthCare’s Markets team is responsible for developing and managing long-term strategy, ongoing relationships, and contractual performance across our Care Partners and top network providers.
 
The Senior Process Improvement Analyst will assist in driving strategic and priority initiatives focused around process improvement for Markets across functional Bright Teams and within the Market Management team. Activities include responding to concerns and questions as well as identifying improvement opportunities and key stakeholders. The position includes leading or coordinating with cross-functional teams in a remote and rapidly changing, matrixed organization. In addition, this individual will help drive resolution of cross-function and cross-business issues on behalf of the Market Management Team.
 
The Market Success team supports problem solving and solutioning across local markets to ensure shared learnings across all our markets, collaborating closely with other Bright Health teams to ensure efficient and effective issue resolution. The National Market Operations pillar of the Market Success Management Office works to ensure efficient execution on in-market strategies, cross-functional workflows, effective initiative execution, and timely issue resolution. The role will contribute to development and optimization of market-level operational and program reporting, enterprise processes and multi-team workflows, and tools. This position will interface primarily with internal Bright Health teams to achieve Market Success, Market Management team, and Bright HealthCare goals.
 
Successful candidates will have a proven track record of succeeding in fast-paced and complex client-service settings. You anticipate what might go wrong and work with management to proactively optimize solutions that consider needs of multiple stakeholders. You consistently listen before acting; lead with accountability; and engage with an attention to detail. Your colleagues and clients recognize you for engaging with empathy and collaborating with influence to achieve measurable results.

YOUR RESPONSIBILITIES

  • Acts as a content expert/business lead to contribute business requirements, acceptance, and distribution of improved processes and/or tools on behalf of the Markets team, the focus is on end-to-end business process improvements that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner
  • Evaluates opportunities and maintains workflow and associated documentation to drive improvements in operational efficiency of the organization
  • Develop and implement new and/or updated procedures and tools to simplify and operations
  • Create and maintain the most effective communication to provide routine updates cross-functionally and to leadership via written plan, summarized performance, and/or virtual meeting
  • Organize project updates and associated meetings; ensuring clear, timely communication of project/initiative status facilitates completion of the program/project milestones are met
  • Monitor cross-functional projects to remain involved in conversations impacting the Market Management Team
  • Utilize business data and Market Management Team feedback to provide insight into business performance and suggest areas for improving operations internally or externally
  • Collect and analyze external market data to provide benchmarks for comparison purposes
  • Support the development of an improvement framework to ensure business transformation processes continue to meet business objectives identifying and analyzing user requirements, procedures, and problems to improve existing processes

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree in business or a related field required
  • Three (3) or more years of healthcare industry experience preferred; operations, finance, or a combination of a related field preferred
  • Proven track record of simultaneously managing multiple, complex projects and delivering on project objectives required
  • Strong background with Microsoft Office Suite experience
  • Experience in presenting and communicating project requirements, status updates, performance results, and other key initiatives to an executive audience is preferred

PROFESSIONAL COMPETENCIES

  • Strong communication, time management and organization skills
  • Strong bias toward action, and always operate with a high degree of urgency
  • Demonstrated ability to manage multiple simultaneous high-priority projects
  • Self-motivated and results driven
  • Exceptional collaborator that works well cross-functionally and with many competing priorities
  • A love for team-based work in a high, complex, and intense environment that works with majority of remote employees
  • A ‘question the status quo’ and entrepreneurial mindset; a love for learning and natural curiosity
  • Exceptionally strong personal initiative, good business instincts, and comfort with ambiguity
  • High level attention to detail, seeing data and document errors often missed by others

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 
We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
BRIGHT ON!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
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An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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