Senior Salesforce Business Analyst at BigCommerce

| Austin
Sorry, this job was removed at 6:01 a.m. (CST) on Friday, August 20, 2021
Find out who's hiring in Austin.
See all Data + Analytics jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a "Best Place to Work" in Austin 2021 is looking for a driven Senior Salesforce Business Analyst. As a critical member of the team you will be reporting to the Senior Director of Business Applications. You will be responsible for the management and development of salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity. This role will partner the Salesforce team, will be adaptable and embrace change, as well as having a competent technical understanding so that you are able to support the team and platform. A vital part of the role will be training Salesforce to users across the business and being the salesforce champion. 

What You’ll Do

  • Consult and liaise with stakeholders to gather and confirm business requirements
  • Analyze and consolidate information to develop solutions to ensure business requirements are achieved 
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts 
  • Provide expert support to key stakeholders in managing system and process changes
  • Produce Documented Business Requirement Use Cases
  • Map current and future business processes 
  • Work with the business to create UAT test cases and success criteria for solutions and enhancements, ensuring functional requirements are met 
  • Facilitate UAT testing for Salesforce functionality roll-outs 
  • Prioritize Business requests negotiate with the business on competing requirements
  • Lead end-to-end Architecture across cross-functional teams and bring the product/feature vision into reality through superior knowledge of the technology, product, and business goals.
  • Be a vocal advocate for technical excellence, secure software development and superior quality; help the team members make sound engineering decisions
  • Work closely with BC Stakeholders, Developers and directly with technical teams to architect technology solutions to meet client needs.
  • Participate the long term product roadmap discussion, represent the product/platform in the architecture review boards, and advice product management team on the technical aspects of product strategy
  • Perform new release evaluations and execute new functionality rollouts
  • Lead salesforce projects and initiatives that enhance salesforce
  • Develop cost analysis, design considerations, and implementation time-lines
  • Assess project requirements assist with creating the appropriate level of effort
  • Interact with third party vendors and developers where appropriate

Who You Are

  • 5+ years business analyst experience
  • 1-2 years project management experience
  • Excellent knowledge of the full SDLC
  • Extensive experience process mapping and specification documentation
  • Experience facilitating workshops and discussion sessions
  • Experience in developing, implementing and maintaining system processes and procedures
  • Experience in creating business cases for technology-related solutions
  • Experience completing projects on time, on budget and to specification requirements
  • Experience in people management Desirable
  • Previous Salesforce Implementation experience
  • Knowledge of best-practice sales and marketing processes
  • 5+ years experience as a Salesforce.com Administrator or Salesforce Solution Architect. 
  • Bachelor or Master's Degree in Information Technology, Software Engineering, or related discipline
  • High level problem solving and analytical skills
  • Excellent communication and interpersonal skills
  • Active listener with the ability to think strategically, solve problems and negotiate
  • Strong ability to engage and influence stakeholders, at all levels across the business
  • Ability to build and maintain effective working relationships with stakeholders
  • Superior organization skills including outstanding accuracy and attention to detail
  • Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines
  • Diplomatic, with an ability to operate with a flexible approach in a changing environment
  • Committed to developing skills and knowledge 

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

More Jobs at BigCommerce106 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Austin
HR + Recruiting
new
Austin
Operations
new
Austin
Finance
new
Austin
HR + Recruiting
new
Austin
Data + Analytics
new
Austin
Sales
new
Austin
Product
new
Austin
Design + UX
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Content
new
Austin
Marketing
new
Austin
Operations
new
Austin
Content
new
Austin
Design + UX
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Operations
new
Austin
Design + UX
new
Austin
Marketing
new
Austin
Developer
new
Austin
Developer
new
Austin
Project Mgmt
new
Austin
HR + Recruiting
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Finance
new
Austin
HR + Recruiting
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BigCommerce's full profileSee more BigCommerce jobs