Sr. Business Systems Analyst - Salesforce

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Job Description

We are looking for a Senior Revenue Systems Analyst to be responsible for the implementation and ongoing maintenance of Procore’s revenue systems, which include design, configuration, development, documentation, training, reporting, and support. You will partner with Business Analysts to drive improvement, optimization and new capabilities, as well as cross-functional stakeholders in other Procore business units to ensure systems are functioning, integrated, efficiently deployed and aligned with the overall Procore technical architecture. You will be responsible for facilitating system upgrades, communication about system stability and improvements, and maintaining updated documentation on the business systems. You will also manage and monitor some integrations between systems and be part of larger integration initiatives.

This position will report to our Senior Manager, Revenue Systems and is based remotely. We’re looking for someone to join our team immediately!

What you’ll do:

  • Implement process and feature improvements to increase productivity, drive efficiencies, automate processes and increase reliability
  • Perform administrative functions to support business users (e.g. developing workflows, page layouts, formulas, approval processes) that will provide better user experiences and efficiencies
  • Develop and provide reporting from systems when requested, train others on building reports and dashboards
  • Provide day-to-day end-user support and training, advising on best practices and providing tips on system usage, and ensuring integrations between systems are working appropriately
  • Communicate, log and resolve planned or unplanned system downtime and system support issues; develop and maintain standardized system documentation 
  • Partner with IT to administer licensing & permissions and maintain security matrix of roles & permissions 
  • Participate in the development of a systems roadmap that will drive scalability, business optimization and zero-touch processes

What we're looking for:

  • Bachelor’s degree preferred and 5+ years of Salesforce administration and solution delivery
  • Ability to reasonably estimate the time for tasks and meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests, keeping the company’s strategic goals in mind
  • Experience with data management, transformation, cleaning, and de-duplication
  • Experience with 3rd party SaaS application integration, ongoing maintenance and support
  • Experience with use cases, data dictionaries, process and data mapping and class diagrams
  • Ability to interact with individuals across a wide variety of operational, functional, and technical disciplines and work well with all levels of management but also able to work independently to resolve issues
  • Excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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