Value Consultant
Who We Are
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they cannot understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.
About the Role
ThousandEyes is seeking to hire a Value Realization Consultant. Value Realization works closely with the go-to-market organization (sales and customer success) to help clients define and measure business value improvements that our solutions help achieve. Responsibilities include:
- Engaging with clients to perform business value assessments focused on Network, Operations, and Application teams.
- Document gap analysis of clients’ current versus desired state, identifying specific opportunities for improvement using ThousandEyes capabilities.
- Using in-depth business, technical, and financial analyses to understand the baseline and future capabilities of the client; as part of this analysis, align client strategic business and technical objectives with the required capabilities which we provide.
- Build expert-level understanding and credibility around the Network and its impact on Customer and Employee Digital Experiences, and apply this knowledge to differentiate the ThousandEyes platform
- Produce and present in-depth analysis and consult clients on the impact to business value that can be achieved.
- Develop metrics for post-sale quarterly business reviews that show ongoing value realization.
- In collaboration with regional sales leadership, and other necessary GTM resources, operationalize a comprehensive and scalable customer engagement process.
- Play an active role in our evolution of business value consulting team and methodology. We expect team members, whether individual contributors or leadership, to take a hands-on role in the continuous improvement of this best-in-class Value Consulting practice; specifically help lead and build Value Selling and Realization processes, templates, and tools.
- Travel required up to 30% as Cisco’s travel policy changes.
About You
- Engineering, Economics, Finance or related degree or equivalent experience
- Industry experience in enterprise software or networking a must; domain experience in IT Operations Management, DevOps, and/or application infrastructure (PaaS, Middleware, Big Data platforms, for example) strongly preferred.
- Understand highly complex IT environments and corresponding use cases; the ability to build out nuanced return on investment assessments, sales collateral, etc.
- Consultative personality to effectively facilitate interview sessions with a wide-ranging set of partners; proven ability to communicate highly complex enterprise technology in simple terms and tailor a message to a variety of audiences (highly technical, business-side, executives).
- Enterprise Business and financial modeling experience
- Experience and effectiveness in presenting to an executive level audience
- A mindset of continuous improvement; team-first approach
Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and
make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take differences to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That's cool