Learning Experience Designer, Customer Education
About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Our Austin team is based downtown in the San Jacinto Center. Rather than requiring a certain number of days in the office, LM is committed to employee choice and flexibility. Our San Jancinto office will continue to be a center of energy, to be used for purposeful meetings and meaningful gatherings. Of course, you are able to come into the office more often if you prefer to work in an office environment.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor's Customer Education team is looking for a creative, multi-talented instructional designer who loves designing and building effective technical training. As a Learning Experience Designer you will be key in researching topics, designing and building content, improving the learner experience, and enabling other teams to educate users on LogicMonitor. Your role will be critical in supporting the education of LogicMonitor's user base at scale. To make your mark you must possess a passion for virtual learning and innovation, be able to build strong relationships, and have an appetite for virtual strategies, action, results, and continuous improvement.
Here's a closer look at this key role:
- Research, design, develop and update a variety of digital experiences, including but not limited to: videos, articles, diagrams, and guides to help users accomplish their goals using LogicMonitor.
- Run user research sessions such as, focus groups, user interviews, and usability testing, and implement findings.
- Report on and communicate the results of educational content to cross-functional stakeholders.
- Partner with cross-functional teams to align on adoption strategies and drive business outcomes.
- Become a LogicMonitor product expert.
- Contribute to the administration of a learning management system.
- Work with our global team to produce a world-class customer experience.
- 5+ years of combined experience building engaging educational content in a variety of modalities in consultation with your stakeholders.
- At least 2 years of experience creating educational content for SaaS.
- Working knowledge of user experience design best practices and tools.
- Strong grasp of adult pedagogical principles.
- Experience with digital content creation using the Adobe Creative Cloud.
- Experience with eLearning Authoring Tools, like Articulate Storyline 360.
- Adaptability to work in an ever-changing startup environment.
- Knowledge in agile, product management, and design methodologies is preferred.
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