Manager, Digital Design

| Austin

 

About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

 

 

The Product & Design Team is on a mission to design and build the absolute best software and experience for customers and employees while driving exceptional business results. We mix user-centric design with business savvy, focusing on two key user segments:

  • Consumers: a compelling digital experience that captures everything inspiring about food, while delivering incredible convenience and simplifying the grocery experience to be nothing short of delightful
  • H-E-B Partnerswe arm H-E-B partners across the company with world class business applications and tools to thrive in their jobs so together we can ensure that the customer experience is top notch online, in-store, or anywhere else

As a Senior Manager of Digital Design, you'll...

  • Be the expert your reports count on for guidance and inspiration
  • Have the freedom to define how design operates at H-E-B Digital
  • Help shape design standards / processes across the Product & Design team
  • Be part of a small, growing team (to start), which translates to you having a big personal impact
  • Have huge opportunity for growth--H-E-B Digital is on the way up, creating exceptional career paths for exceptional design talent
  • Be surrounded by top talent; we constantly raise the bar, and all get better along the way

We're looking for:

  • Someone who knows design inside and out, and loves helping designers grow in their careers
  • Education (formal or otherwise) in design, UX, HCI, cognitive psychology, or a related field
  • 7+ years of experience with a proven track record in design with demonstrated impact
  • 5+ years of experience managing designers and cross-functional projects
  • Experience working in the grocery, retail, supply chain sector, or service design
  • Enterprise design experience

What is the work?


Management:

  • Manages Designers; leads Experience and Product Designers, Design Technologists, Design Researchers, and Content Designers to support initiatives, methods, processes, and operations, and continued scaling of the Design Team and craft
  • Spends most of the time using independent judgment making employment-related and business decisions, including product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or resolving Partner-related matters
  • Provides thought leadership on areas of Design craft through education and identifying areas to level up the team
  • Allocates and manages Design resources; implements team structures, budgets, and resources
  • Trains, coaches, and mentors on Design Thinking methods and processes; enables and encourages cross-functional participation
  • Manages process and people leveraging and enabling the teams different design skills, including design research, information architecture, service design, interaction design, visual design, content design, and prototyping
  • Serves as Design point of contact for stakeholders
  • Continuously drives design and deliverability to improve the internal business facing experience 
  • Navigates the organizational ecosystems; applies understanding of systems-level implications of design decisions of assigned Designers
  • Collaborates with product managers, engineers, designers, data scientists, and other stakeholders in an agile, sprint-based environment

Do you have what it takes to be a fit as a Senior Manager of Digital Design at H-E-B?

  • Expert knowledge of human-centered design and how to advocate / educate on the power of design thinking and HCD
  • Advanced verbal and written communication and storytelling skills 
  • Strong interpersonal and influencing skills
  • Strong critical thinking, analytical, and decision-making skills
  • Design workshop planning and facilitation skills
  • Design process and project management skills
  • Proactive and tactical and strategic problem-solving skills; ability to think in systems
  • Ability to creative new ways to bring definition and alignment to ambiguity
  • Ability to think through complicated design systems and challenge existing constraints
  • Ability to comprehend complex information and requirements from multiple stakeholders and subject matter experts to create meaningful design solutions
  • Ability to maneuver complex situations sensitively and quietly, to get things done via formal and informal channels 
  • Ability to present and explain solutions and decisions to stakeholders in a style that fosters collaboration and consensus building
  • Ability to manage multiple priorities and deadlines and shift focus between projects

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HadoopLanguages
    • ReactLibraries
    • Styled-componentsLibraries
    • JestLibraries
    • LernaLibraries
    • WebpackLibraries
    • StorybookLibraries
    • GatsbyLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Apollo GraphqlFrameworks
    • VueFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Senior Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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