Manager, Product Design

| Austin
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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is a US-based product company headquartered in Austin, Texas, and has offices in San Francisco, Kyiv, London, Singapore, Guadalajara and Sydney. 

BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture, app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software and powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry's, Paul Mitchell, Skullcandy, Sony and Toyota.

Our mission is to power unrivaled ecommerce success at every phase of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating alluring stores, attracting customers wherever they shop, and generating sales. Online businesses using BigCommerce can outsell and outperform those on other platforms.

BigCommerce is looking for a Product Design Manager to lead a group of designers based out of the Austin office, working across many functions to ensure the BigCommerce ecosystem is more robust and easy to use. 

By providing guidance across teams and initiatives, you will ensure that experiences are consistent and adhere to standard methodologies and realistic enough to get out the door. You will be responsible for platform and product initiatives to improve the partner ecosystem and developer experience, including driving the maturity and adoption of our design system library, with the ultimate goal of enabling merchants to better access third party solutions that help them grow their businesses. 

What you’ll do:

  • Solve business objectives, shape design team culture and help mature the design practice 
  • Partner with cross functional team members to identify strategy, set vision and improve the end to end partner, developer and app / themes marketplace experiences; develop the necessary artifacts to support execution of this work. 
  • Collaborate with product designers to shape and evolve BigDesign, our design system library, to ensure solutions are consistent and familiar
  • Be an active mentor and advocate for design team members, drive effective collaboration, strong performance and support career growth 
  • Empower BC teams to build useful and usable features by providing leadership during the early phases of project definition, including discovery and ideation phases
  • Identify existing and desired skills across offices and advocate for staffing based on team capabilities and needs, then recruit and hire to fill those needs
  • Incorporate user-based research practices throughout the design / development process to ensure our product meets market, user, and design quality-markers. 
  • Build a design culture of learning, sharing, innovation, and fun!

You are:

  • Collaborative. You understand that solving problems for our users is a team sport. 
  • A systems thinker. You understand how to define guidelines with structure and flexibility to make the product desirable and usable. Taking the complex and making it simple is a challenge that brings you joy.
  • Hard-working. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily and know when to push back or drive ahead. 
  • Naturally curious. You're innovative, very creative and constantly looking for ways to tweak and optimize processes.
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at a design solution and figure out is integral to the experience and what are ‘bells and whistles’.
  • User-centered. You care deeply about your users and take extra steps to ensure your designs are addressing their problems, down to the last pixel.
  • A leader. You’re comfortable working in a fast paced environment, and understand the design / development process well enough to know when to employ it, push back or skip steps. 
  • Fun! You're flexible, courageous, and excited to help build something incredible.
  • A utility player. You're willing to help out wherever needed.

Skills & Abilities:

  • 7+  years of relevant design and UX experience, with a solid understanding of design methods, tools, and processes, with 2+ years experience leading product designers
  • Proven fluency in product design, information architecture,  user experience design, agile development and usability research
  • Demonstrated execution of end-to-end design process from discovery to delivery, with a portfolio of work showcasing visual design, interaction design and critical thinking
  • Exposure to working on developer facing products or enterprise platforms / applications
  • Experience creating thoughtful, scalable design systems
  • Highly collaborative, objective and leveled facilitation skills, guide decision making, effectively align teams
  • Strong information design experience with a validated foundation in UX design heuristics
  • Excellent oral and written communication skills
  • Bachelor’s or advanced degree in an appropriate field,  such as Design or HCI or equivalent experience
  • Ability to work with remote teams, with willingness for travel as needed.

What's in it for you

  • Design solutions that will be used by thousands of partners and will benefit hundreds of thousands of users
  • Collaborate with local and international teams
  • Work with a talented team of top-tier professionals
  • Be a part of a fast-growing company
  • Flexible working hours
  • Competitive salary and benefits
Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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