Product Designer, Delivery & Support Experience

| Austin
The Delivery and Support Experience teams at Favor oversee the entire Favor post-purchase user journey—from the time a customer places an order to when it’s fulfilled by one of our Runners. We ensure that customers have a seamless delivery experience and Runners are able to provide amazing service for their customers. 

We are looking for an experienced Product Designer to be a strategic design contributor and help our users unlock delightful post-purchase experiences. In this role, you’ll help define how our users experience deliveries and when something goes wrong, how we make it right.

Based in Austin, you’ll work closely with a multidisciplinary team of Engineers, Product Managers, and UX Researchers while balancing input and strategy from Support and Service partners at Favor to deliver outstanding experiences for our users.

Responsibilities:

  • Design amazing experiences for end users and support agents across multiple touchpoints, including mobile and web applications.
  • Be autonomous, but still collaborative. Take full ownership of your work and responsibility for every last detail every step of the way, from initial discovery and ideation to high-fidelity final designs.
  • As you design, take feedback and guidance from design leads, your product manager(s), engineers, and of course, our users.
  • Deeply understand our service and how it works so you can design the very best solutions for all affected users.
  • Present your ideas regularly to teammates, engineers, and key stakeholders.
  • Work with cross-disciplinary partners to dig into issues, gather feedback, and design the right solutions.

Requirements:

  • You have 2 - 5 years experience designing and building mobile and desktop experiences at consumer-focused product companies; experience designing support tools for internal users and support experiences for end-users is a huge plus.
  • You are skilled with Figma (or Sketch).
  • You are an amazing designer with a core design skill set that includes strategy, wireframing, information architecture, and visual design. You can think in both low and high fidelity and understand the impact of design on user experience across an ecosystem of products.
  • You have a growth mindset and are comfortable with designing to learn. You know that sometimes this means making mistakes. You’re comfortable giving and receiving feedback because you know it makes you a better designer.
  • You have a passion for identifying and solving customer problems. You love to engage with research and hear from users directly.
  • You have experience applying established design patterns to your work.
  • You can describe the design choices you made in past projects and speak confidently to your own design work. You naturally speak on behalf of the user and convince others of your reasoning.
  • You have an online portfolio or PDF that you can share with us that demonstrates your experience designing products that users love. Applications without a portfolio will not be considered.

Please link your portfolio and any required passwords we’ll need to view your work.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
More Jobs at Favor18 open jobs
All Jobs
Design + UX
Dev + Engineer
Operations
Product
Sales
Content