Senior Inclusive Design Researcher

| Austin
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Who we are

Realtor.com is your one stop shop for homebuyers, sellers, renters, and dreamers, with comprehensive for-sale listings, insightful information, valuable tools, and professional expertise. We're excited and hungry to make a difference to the millions of people in the US who buy a home each year. Our aspiration starts with treating our home buyer as our focal point - we believe that delivering on experiences that truly help people through this seemingly difficult life event will lead us to continued and greater success as a company.

Summary

At Realtor.com we believe that everyone deserves a safe place to call home.

To achieve our vision we’re building the Inclusive Design and Accessibility program. We need designers, researchers, content designers, and accessibility specialists who are passionate about creating meaningful experiences that are usable by everyone. This goal is big, but essential to our mission and our core values.

The Inclusive Design team builds  and delivers customer-centered services, tools, guidelines, and processes from concept through implementation that ensure our product teams empathize with, understand, and ethically meet the unique needs of our underserved consumer audience, and support our customer service representatives.


Role

As a Senior Inclusive Design Researcher on the Inclusive Design and Accessibility team, you’ll have a love for, and experience with, exploratory and usability user research methodologies. Our team develops solutions by immersing ourselves in our consumers' lives to better understand their daily barriers to access; discrimination, physical, cognitive or emotional disability, socio-economic status, and more. Compassion, empathy, and a willingness to learn will be key to your success in this role.

You’ll help develop guidelines and best practices, facilitate workshops, provide guidance to design teams, and support the team with the creation of human-centered design methods and education materials for inclusive research.

You’ll also collaborate with your team to conduct research that may include methods such as interviews, field studies, or diary studies. This role involves regularly engaging with people with disabilities; you will set a high bar of respect and compassion, able to adjust activities and/or processes to best meet the needs of our participants.

This role reports to the Senior Director of Product Design, Inclusive Design and Accessibility.

Qualifications

  • 5+ years working in design industry
  • 3+ years of hands-on experience designing and conducting research (in-person and remote) and be able to show how your work has had an impact on product roadmaps and/or informed design decisions
  • Experience with a variety of qualitative research techniques, along with the knowledge of when and why to apply them
  • Have created effective ways of sharing your insights so they resonate and are impactful
  • Experience crafting your own research questions, research objectives, interview guides
  • Comfortable working with data. Examples include gathering data, analyzing data, creating research readouts, and curating research.
  • Experience creating behavioral archetypes, behavioral segments, spectrum personas, and user journey maps
  • Experience with facilitation (such as workshops and training)
  • Experience in UX Design, hierarchy of information, and storytelling
  • Strong and clear communication skills
  • Informed and strong opinions, loosely held
  • A practitioner of user-centric processes and design thinking principles
  • Exemplifies a “We, Not Me attitude”

Responsibilities

  • Conduct end-to-end research using a mix of methodologies to help us gain confidence in our understanding of consumers (current and future) who may experience barriers to finding, selling, or renting a home, their needs, and the opportunity this uncovers for our products
  • Conduct end-to-end research using a mix of methodologies with our Customer Relations Service teams to help us gain confidence in our understanding of their unique needs and what barriers they might face in conducting their daily jobs, and the opportunity this uncovers for our internal product and services 
  • Influence product roadmaps through data and research
  • Synthesize research data, create research readouts, create spectrum personas, behavioral archetypes, and behavioral segmentation for the design and product teams to utilize in their lines of business
  • Help create training materials, guidelines, and best practices for designers and non-designers on inclusive design and accessibility research
  • Facilitate training workshops for designers and non-designers on inclusive design and accessibility research

At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees that work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, 70 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help. 

We’ve got great offices across Canada and the US and lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make home buying and selling easier, and more rewarding for everyone.  

Let’s make a difference, together. For Real.


Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals. 

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Cool downtown office nestled in the bars and restaurants of East 6th Street

An Insider's view of Realtor.com

How does your team reward individual success?

We reward success through recognition and appreciation. We often celebrate wins loudly and with fun events. It's one of the best parts of our culture!

Fluker

Consumer Experience Manager

What projects are you most excited about?

I'm most excited about how we're scaling our outreach to consumers which allows us to help more people every day. Not only that, but I love the pace we have in testing new consumer experiences!

Diane

Senior Product Manager

How has your career grown since starting at the company?

I’ve been with Realtor.com for exactly one year and I’ve grown a great deal. I’ve expanded my literacy from AWS to Python to React Native and been mentored all along the way.

Yufeng

Senior Software Engineer

How do your team's ideas influence the company's direction?

With 100 million unique users to Realtor.com a month, we play a leading role in the world's largest real estate network, sitting uniquely in this position of big data, while still being a mid-sized company that is able to democratize the information throughout the business. It’s an incredible position to be in.

Anne

Vice President, Product Management

What unique initiatives do you have that encourage innovation?

Our consumer success model is best in class, yet we continuously strive to build even better services and products for for the Realtor.com consumer.

James

Senior Training Manager

What are Realtor.com Perks + Benefits

Realtor.com Benefits Overview

At Realtor.com we fully embrace the value of having an inclusive culture where people can be their whole selves and do their best work. Having healthy and happy employees is extremely important, which is why we offer all of our employees more than just great basic health coverage. We strive for a culture where everyone feels fully "at home."

Culture
Volunteer in local community
We love our neighbors and think it important to give back to those in need. Our employees come together to volunteer and donate to local and national causes near and dear to their hearts.
Partners with Nonprofits
From our volunteer work with Habitat for Humanity to our employee charitable gift matching per employee, our commitment to our communities is unwavering.
Friends outside of work
Eat lunch together
Intracompany committees
Realtor.com has an Employee Engagement and Culture volunteer committee who come together regularly to plan events, programs and celebrations, from holidays to sports to philanthropy, and more.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mandatory company-wide training on Inclusive leadership and inclusive culture.
Diversity manifesto
Diversity Employee Resource Groups
Our Employee Resource Groups invite our employees as they bring their whole, authentic selves to work and engage with one another in taking action to build a more diverse and inclusive work space.
Hiring Practices that Promote Diversity
Unbiased candidate sourcing, diverse candidate pools and removal of referral source data in support of unbiased candidate selection is our approach.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Realtor.com offers both short term and long term disability programs upon your date of hire at no cost to you.
Dental Benefits
Realtor.com® offers two dental plans through Aetna. The Aetna Dental PPO allows flexibility to see in and out-of-network providers, while the Aetna Dental DMO is a low-cost, in-network only plan.
Vision Benefits
Vision coverage is available through the Aetna Vision Preferred plan. It offers coverage for a variety of services both in and out-of-network.
Health Insurance Benefits
For the 2021 plan year, there is a choice of four medical plans offered through Aetna and Kaiser.
Life Insurance
Realtor.com® provides life insurance coverage for both Basic Life and Accidental Death and Dismemberment for all eligible employees.
Pet Insurance
Coverage is available for accidents, illnesses and preventive care.
Wellness Programs
Employees can access unlimited, on-demand, and personalized streaming videos on the topics of exercise, mindfulness, nutrition, sleep, and financial well-being.
Onsite Gym
Mental Health Benefits
News Corp and realtor.com provide a variety of choices for serving and supporting your emotional wellbeing needs.
Retirement & Stock Options Benefits
401(K)
At realtor.com®, there are two retirement saving accounts available; the Traditional 401(k) and the Roth 401(k). You may choose to contribute to either plan to participate in the employer matching.
401(K) Matching
The News Corp 401(k) Savings Plan provides a matching program of 100% of the first 1% and 50% of the next 5% to help you make the most of your money.
Performance Bonus
Match charitable contributions
Realtor.com offers charitable gift matching of up to $500 per employee annually.
Child Care & Parental Leave Benefits
Child Care Benefits
A dependent care FSA reimburses you for eligible child and adult care expenses such as day care, before/after school care, nursery school, preschool, and summer day camp.
Generous Parental Leave
Paid Parental Leave to include bonding, adoption, & surrogacy (20 weeks for primary caregivers and 4 weeks for secondary caregivers)
Flexible Work Schedule
Austin Tech Center employees have flexible start and end times.
Family Medical Leave
There may come a time when you need to begin a leave of absence to cover needs such as disability, caregiver leave, Family Member Leave Act (FMLA). MetLife will be your main point of contact.
Company sponsored family events
Annual events including friends and family members are a company highlight.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Pop-a-shot is an Austin favorite. All net!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Realtor.com reimburses up to $5,000 annually, for graded courses/degree programs from accredited institutes. We also offer 50% reimbursement up to $2500 per year for job skill programs/certifications.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our HomeGrown Mentoring Program is available for all full time employees.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

When we show up to work each day, regardless of title or tenure, we all want to be heard, be valued, and know that our contributions matter.

More Jobs at Realtor.com

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Realtor.com's full profileSee more Realtor.com jobs