Senior Product Designer, Experiences

| Austin
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing innovative technology options for businesses and our 5+ million members to help create a safer environment no matter where you go.

We’re looking for a motivated Senior Service Designer to join our growing team working across all of our platforms, including web, mobile, software, physical products, and new initiatives. 


What You Will Do:

  • Bring strong, user-centered design skills and business knowledge to translate conceptual ideas into exceptional customer-focussed design solutions at scale.
  • Own the end-to-end design process and deliverables like: wireframes, process flows, high-fidelity visual designs, prototypes to test, evangelize and deliver your ideas.
  • Work strategically with cross-functional teams that span design, research, product, engineering, and management.
  • Conduct user research to drive insightful design decisions, including but not limited to user interviews, usability testing, customer journey mapping and existing data analysis.
  • Design and maintain interaction patterns and libraries, with experience building out design systems.

Who You Are:

  • You love big innovative ideas but can also provide exceptional hands-on execution as necessary. From product ideation and system thinking to grids, you demonstrate a capacity and enthusiasm for the spectrum of design.
  • You are comfortable with ambiguity and have shown an ability to bring clarity and structure to a complex system or customer experience challenge.
  • You have excellent problem-solving skills and familiarity with technical constraints of platforms such as desktop and mobile, Android and iOS.
  • A design philosophy that emphasizes clean and simple user interactions
  • Strong written and verbal communication, presentation, and interpersonal skills

Preferred qualifications:

  • 5+ years experience designing innovative consumer experiences across mobile and web
  • Bachelor's degree in Design, User Experience, Human-Computer Interaction, Interaction Design or a related field or equivalent practical experience.
  • Possess a strong portfolio which demonstrates your proven track record of success
  • Mastery of industry-standard design tools like Figma, Sketch; Experience with HTML, CSS and Javascript is a plus.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • TypescriptFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We are in the heart of Downtown Austin near restaurants, bars, + so much more! Amenities include a rooftop patio, new lounges, and an attached garage.

An Insider's view of CLEAR

What projects are you most excited about?

Everyday I get to work on products that give time back to our customers; we leverage biometrics to let you be you so there’s less time spent in line. And as the technologies we use at Clear become more ubiquitous, we are on the forefront of ensuring the safety of our customers’ data and quality of their experience at every turn.

Kerry

Full Stack Engineer

What makes someone successful on your team?

Speaking up is the key to success on our team. There’s no need to break down silos because we don’t build them! Inclusivity and diversity are often HR terms. At CLEAR, we speak up. Everyone is heard. Everyone is included. Every voice matters. Every experience is valued. It is so refreshing to work somewhere that values speaking up!

Regunda

Director, Integrated Operations Center

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Director, Engineering - Travel

What are CLEAR Perks + Benefits

CLEAR Benefits Overview

As a customer-centric culture, our goals are driven by anticipating and solving for our customers’ needs. Considering our team members are the ones who make it happen every day, we are equally focused on our team members’ needs. We believe that leading a full life is the key to happiness and success.

Culture
Friends outside of work
Daily sync
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
CLEAR provides premium access to Care.com. When your regular care falls through during your scheduled work hours, CLEAR has you covered with backup care (up to 10 days/year) provided through Care.com.
Generous Parental Leave
Remote Work Program
As CLEAR prepares to return to office in the fall, we will be moving to a hybrid work model with flexible time split between the office and work-from-anywhere.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
CLEAR offers an ongoing membership with Metro Bike free to all corporate team members.
Company Outings
Free Daily Meals
CLEAR provides breakfast and lunch daily in our Austin office!
Parking
Our office building, Norwood Tower, has an attached parking garage.
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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