We Are Hiring
We are hiring! The Ascension Design team is looking for an experienced Senior Service Designer to join us in designing the future of people-centered healthcare.
#ascensionstudio
Position location: Remote with occasional travel to studio locations in Chicago or Austin depending on project team needs.
Accelerate Ascension's journey to transform healthcare, for those we seek to serve and those who serve, by delivering brand-wide experiences, powered by people, design, data and technology.
What You Will Do
In this role, you will be responsible for leading the way in creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, surgical operations, financial transparency and payment, care coordination, and more.
Strong capability in assessing end-to-end experiences, creating journey maps and service blueprints, and the use of human-centered design methods are critical to this role. An understanding of how services interplay with digital experiences, technology, communications, and physical environments is highly valued, as is experience with healthcare, retail services, and behavioral economics. A desire to work with complex systems that include multiple constituencies, including various providers, staff, and patients, in dynamic ecosystems is a must.
The work of the growing Service Design team is anchored in human-centered design methodology and includes research and synthesis to understand latent user needs and current/future state experiences, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with design, product, operations, marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve their experience.
* Please include a link or a copy of your portfolio in your application.
Responsibilities:

• Lead strategic service design initiatives of moderate to high complexity from conception to execution, via collaboration with cross disciplinary partners
• Work with complex networks of stakeholders and initiatives with substantial ambiguity to resolve
• Expertly apply best-in-class HCD and service/systems design methods
• Conduct exploratory user research, concept validation and usability testing
• Comfortably lead working sessions for complex projects and confidently present to senior leadership
• Create and deliver service design assets and prototypes
• Help establish service design best practices and support service design team development
• Represent service design capabilities with colleagues across the organization

Skills and Knowledge

• Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
• A strong portfolio of work in service design, showcasing experience across the entire design process
• Fluency in service design methods, such as creation of user journeys, service blueprints, service playbooks, service provider training, and more.
• Ability to prioritize key areas or moments of differentiation by different users and stakeholders
• Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis
• Collaborating with colleagues to generate many possible design solutions
• Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
• Conducting feedback discussions with users and internal stakeholders to refine concepts
• Experience in designing with a wide range of service experience media, such as interpersonal communications, digital technologies, physical communications collateral, and physical space design.
• Excellent interdisciplinary team collaboration skills
• Strong visual design skills
• Strong presentation, storytelling, and facilitation skills
• Excellent written and verbal communication skills
• Willingness to travel

What You Will Need
Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:
• 3 years of experience required.• 5 years of experience preferred.• 1 year of leadership or management experience preferred.
Additional Preferences
Additional Required Qualifications

• Bachelor's degree or equivalent experience in Service Design, Design Strategy, System Design, Communication Design or other relevant discipline
• 3 - 6 years of professional experience working in Design Strategy, Service Design, or equivalent field

Preferred qualifications

• 5+ years of professional experience in systems or service design
• Advanced degree in Design Strategy, Service Design, or similar concentration is a plus.
• Experience working on fast-paced projects and bringing offerings to market
• Experience mentoring other designers
• Experience leading projects
• Experience with design operations
• Experience working with agile design teams

Why Join Our Team
When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.
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http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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