Ascension
Be part of the work that directly impacts our patients.
Austin, TX
Remote

Sr. User Experience Researcher

| Remote
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We Are Hiring
The newly formed Experience Research team is looking for an experienced Senior User Experience Researcher to join us in designing the future of people-centered healthcare.
This position can be based out of St. Louis, Chicago, or Austin.
This role will require some travel - 10-25%.
Background
Ascension, one of the largest non-profit healthcare systems in the United States, has established an in-house, interdisciplinary Research team tasked with shaping the experience strategy and design for digital products and technology-enabled services across the entire spectrum of care delivery. This team - in deep collaboration with colleagues in design, product management, engineering, data science, clinical operations, and more - uses human-centered design methods to understand the needs and motivations of our patients and clinicians and bring solutions to life.
The Experience Research team is responsible for understanding end-to-end patient and provider journeys, challenges, and unmet needs to identify the most impactful opportunities for us to address. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, member health benefits, and more.
Our research team, comprised of User Experience Researchers, Service Designers and Communications Designers, aspires to create seamless, end-to-end experiences for those we serve through a cohesive ecosystem of well-designed, user-friendly services, products, and applications. From problem discovery to product delivery, we put people at the center of everything we do.
Accelerate Ascension's journey to transform healthcare, for those we seek to serve and those who serve, by delivering brand-wide experiences, powered by people, design, data and technology.
#ascensionstudio
What You Will Do
As a Senior User Experience Researcher you will help lead the discipline and help set the strategy and vision for the team and represent it across Ascension. You will collaborate closely with design, product and engineering leaders to prioritize research opportunities, develop research roadmaps and drive strategic alignment to organizational initiatives.
The Experience Research team is responsible for understanding end-to-end patient and provider journeys, challenges, and unmet needs to identify the most impactful opportunities for us to address. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more. The Experience research team works collaboratively with designers and product managers on field research, concept envisioning and iterative testing.
Expert knowledge of research methods and experience applying a mixed-methods research approach for digital products and services are critical to this role. You will be part of a growing team and will help drive research excellence through industry best practices. Using powerful insight-to-impact stories and innovation workshops you will evangelize the value of a human-centered design approach in the organization by helping demonstrate both the qualitative and measurable impact that Experience Research has on outcomes.
Key Responsibilities
  • Set and drive strategy for scaling research and design impact across the organization
  • Hire and cultivate research and service design talent
  • Oversee, prioritize, and activate exploratory, formative and summative research initiatives
  • Scope, staff, and advise complex and strategic research programs, including both those within the Products organization and in an advisory capacity to other teams within Ascension
  • Serve as subject matter expert on qualitative and quantitative research methods, human-centered design and design thinking
  • Guide and participate in research activities across exploratory, evaluative, and validation phases, including but not limited to qualitative and quantitative data gathering, contextual inquiry, ethnography, empathy exercises, co-design sessions, synthesis methods, usability evaluations, and A/B testing
  • Ensure quality of research work, drive research excellence as well as research team compliance with relevant regulations and best practices
  • Disseminate research findings to various teams through communication assets such as reports, presentations, user journey maps, design principles, frameworks, workflows, day-in-the-life scenarios, and use case summaries
  • Train Ascension associates in research methods and best practices

Work Experience
  • Experience building and leading UX Research or Service Design teams and operations
  • Strong knowledge of qualitative and quantitative research methodologies and their application, especially human-centered and design thinking methods
  • Experience conducting ethnography, semi-structured interviews, focus groups, contextual field visits, workflow analysis, surveys, usability testing and human factors studies
  • Strong knowledge of statistics and research study design

Preferred Qualifications
  • Experience conducting experience research in healthcare
  • Experience representing Experience Research and human-centered design with executive leadership
  • Experience working on multiple fast-paced research projects across the product lifecycle
  • Experience collaborating with technical and non-technical business stakeholders and managing engagements with external partners
  • Experience working with agile design and development teams Excellent storytelling and communication skills

What You Will Need
Education:
  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:
  • 3 years of experience required.
  • 5 years of experience preferred.
  • 1 year of leadership or management experience preferred.

Why Join Our Team
When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.
For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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Where we are

11801 Domain Boulevard, Austin, TX 78758

Technology we use

  • Engineering
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What are Ascension Perks + Benefits

Ascension Benefits Overview

While the Ascension network expands across the United States, a common bond unites our caregivers at each ministry: the desire to provide compassionate, personalized care for all — especially those most in need. To ensure we are caring for the needs of our quality associates, we offer affordable, accessible care through our comprehensive benefits program. With many choices, you can select the plans that best meet your needs, providing security now and in the future

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks

An Insider's view of Ascension

What is your vision for the company?

“I work with a bunch of creatives in the human-centered design field; we live in a constant state of curiosity and are always challenging assumptions. Our team focuses on uncovering the challenges that our patients and caregivers face and we ultimately hope to provide solutions to address any pain points"

Esha Bhargava

VP Experience Research, Clinical Products

How do you empower your team to be more creative?

“My goal is never to tell my teams how to do something. I want my teams to feel empowered to own their solutions in addition to the creative process it takes to get them there. When a team’s software exceeds the mark, I ensure they receive the recognition they deserve as part of their commitment to supporting our healthcare communities.

Michael Behm

Director of Software Engineering

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