It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Since launching in 2010, WP Engine has become the world’s leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We’re proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you’re made to feel welcome at WP Engine. Be you. Be here.

What's cool about this job.

WP Engine is a company that believes Design Matters and is on a data-informed mission to build effortless products. We are looking for a UX Researcher to join our rapidly growing Product Design and Research organization as our first dedicated user researcher for our Flywheel product line. You will partner with designers, product managers, and engineers as we build products aimed at agency success.

The right fit is someone naturally curious and inquisitive, has a solid knowledge of user-centered design practices, and has a toolbox with a range of user research methods. You are passionate about reinventing existing products and bringing new products to life and are at ease with the ambiguity that can involve. You are excited by the opportunities and challenges of balancing your own research practice with supporting other roles in completing their own research and in maturing the practice overall.

The day to day.

• Partner with scrum teams focused on agency customers to establish baseline knowledge, identify problems, and iteratively test solutions

• Conduct a mix of generative and formative research, balancing a forward-thinking strategic approach with tactical work

• Balance qualitative and quantitative methods to develop holistic feedback mechanisms

• Support designers and product managers in conducting their own user research activities

• Collaborate closely with the research team as we establish new processes and build broad user knowledge throughout Product and Engineering

  
  

Your skills and expertise.

• Proven experience owning all aspects of the UX research process

• Skilled in both generative and evaluative research methods. Experience owning activities such as interviews, concept tests, usability tests, surveys, card sorts, and behavioral analytics

• Able to understand the research problem and identify the appropriate method given the research objectives and project limitations

• Comfortable using traditional research tools such as UserTesting, SurveyMonkey, and OptimalWorkshop

• 4+ years of professional applied experience as a dedicated user researcher in an R&D setting

• Experience democratizing user research and educating and supporting others in the practice is a bonus

Perks & Benefits:

• Stock Options (Every employee is an owner in the company)

• Health Benefits (100% Paid Employee Medical, Dental, and Vision)

• Fertility Benefits (IVF/Fertility drug coverage)

• 401(k) Retirement Savings Plan with a match

• Life and Disability Insurance 

• Paid Family and Caregiver’s Leave

• Employee Assistance Program

• Generous Vacation Time (Who doesn’t like time off)

• One-time $500 Home Office Stipend

• Company Wellness Days

• Wellness Program