UX Design Strategist at Khoros (Remote)

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Overview
At Khoros, we provide a software platform that allows for almost endless possibilities in User Experience. As a User Experience (UX) Strategist, you are an expert in design thinking, customer-facing design, and executive-level consulting (including conducting discovery sessions and public speaking). You are also an excellent collaborator and have worked closely with Sales, Project Managers and Technical Leads on the requirements and design for the user experiences you create.
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Responsibilities
  • Collaborate with our team of strategists, designers, developers, and project managers to deliver custom enterprise experiences on our Community platform
  • Lead design discovery sessions with major brands; coach others to conduct similar workshops
  • Assist with planning and defining project scope
  • Work closely with fellow designers to create prototypes, mockups, and other deliverables for clients
  • Build strong relationships with stakeholders throughout the customer organization
  • Partner with product design teams to share knowledge, and foster a design system that will bridge baseline product capabilities with bespoke services customizations
  • Be an advocate for user-centered design practices across the company
  • Get to know our Community product inside and out. Develop a thorough working knowledge of its capabilities and constraints

Qualifications
  • Bachelor's degree or accreditation in Human Factors, Human Computer Interaction, Visual Design, Experience Design, Product Design, Interaction Design, Industrial Design, or similar (broadly, User Experience Design)
  • Knowledge of interaction design methods such as Heuristic Evaluation and Jakob Nielsen's "10 Usability Principles"
  • 5-7+ years professional experience in User Experience Design featuring a portfolio of quality deliverables
  • Experience managing design teams at enterprise and/or creative agencies
  • A solid command of Sketch. Bonus: experience using Abstract, Marvel, Adobe XD, Mural
  • HTML and CSS experience, and a history of interfacing with developers.
  • Experience with social and/or community-oriented platforms a plus
  • Ability to travel for customer workshops, conferences, or internal meetings
  • Experience working at depth with design systems.
  • Has a growth mindset - a thirst to experiment, learn through doing, and embrace feedback.

This role is budgeted in the $110,000 - $125,000 range for base salary. Salary will ultimately be based on a candidate's experience and external market factors.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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