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UX Research Coordinator

| Austin

About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  



 Note: This position is located in Austin, TX 

About H-E-B 
H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers. 
H-E-B Digital is looking for new Partners! We are reinventing how customers interact with the legendary Texas brand. We plan on investing heavily in our customers’ digital experience, reinventing how they make food and wellness decisions, and how they ultimately get food and other products into their homes. 
H-E-B Digital is co-located in San Antonio and Austin, which will share space with Favor, recently acquired by H-E-B, and now ranked no. 138 on the Inc. 5000 list (in addition, ranked 5th in Texas and 1st in Austin!). Our top leaders have deep consumer tech experience; Jag Bath (CEO and President of Favor) leads H-E-B Digital, and Mike Georgoff (recent Chief Product Officer at Main Street Hub), leads digital product strategy and development. We're hiring for every other role on this new team: product management, product marketing, product & experience design, design research, design technologists, and engineering. 
The Product & Design Team is on a mission to design and build the absolute best software and experience in the food / retail space while driving exceptional business results. We mix user-centered design with business savvy, focusing on two key user segments: 
  • Consumers: a compelling digital experience that captures everything inspiring about food, while delivering incredible convenience and simplifying the grocery experience to be nothing short of delightful. 
  • H-E-B Partners: we arm H-E-B partners across the company with world class business applications and tools to thrive in their jobs so together we can ensure that the customer experience is top notch online, in-store, or anywhere else.

What is the opportunity? 

Design research is a critical aspect of designing and building great experiences. As a Research Operations Coordinator, you will collaborate with design researchers, designers, product managers, and other stakeholders to support their discovery goals through the planning and execution of remote and in-person research studies. You will help to enable a great experience for participants through organized project management, thoughtful communication, and hospitality. 
  • Manage, source, screen, and schedule participants in Texas or work with recruiting vendors to ensure participant and sample quality 
  • Collaborate and advise researchers on the effectiveness of screeners and recruiting criteria, understanding constraints in order to find quality research participants to meet squad research goals. 
  • Coordinate field logistics for on-site and remote research studies including scheduling sessions, facility coordination, distribution of incentives, and facilitation and collection of participant consent. 
  • Provide on-site research support — greeting and fielding participants, ensuring participants feel welcome and comfortable. 
  • Create effective, hospitable written communications as part of recruiting efforts, coordinating with appropriate stakeholders 
  • Manage multiple, concurrent inbound research requests from different squads, while ensuring prioritization of key initiatives 
  • Helping to develop efficient and effective research logistical and communication processes and practices 
  • Help to manage the utilization of A/V and testing equipment 

Why is it awesome? You will… 

  • Help to build and apply design and research standards/processes across the Product & Design growing research program 
  • Be part of a small, lean team (to start), which translates to you having a big personal impact 
  • Have huge opportunity for growth. H-E-B Digital is on the way up, creating exceptional career paths for exceptional product & design talent 
  • Be surrounded by top talent; we constantly raise the bar, and all get better along the way 

What is your background? 

  • Proven track record (1–3 years’ experience) in supporting user research projects or other project management opportunities 
  • Experience with project and calendar management tools (JIRA, Asana, Basecamp, etc.) 
  • Experience in user research settings, working with researchers or designers and a variety of research methods needed throughout the design and development process (e.g. ethnography, surveys design, concept testing, RITE testing, usability testing) is a plus 
  • Experience with survey tools (Survey Gizmo, Qualtrics, etc.) also a plus. 

Do you have what it takes to succeed? 

  • Enthusiasm for H-E-B values and the H-E-B Digital mission 
  • Ability to collaborate with other researchers, designers, product managers, and engineers 
  • Familiarity with product design and development process and UX/design research methods 
  • Self-starter with excellent time management skills and great attention to detail, able to coordinate multiple research projects while balancing prioritization 
  • Great communication skills, speaking and writing. Understands the right cadence and timing.  
  • Demonstrates hospitality, can build rapport with a diverse group of people 
  • Curious and quick to dive in to learn new skills 
  • Embraces and thrives in a high-paced, changing, lean startup culture 

What are the perks? 

  • A robust Benefits plan with coverage starting Day One 
  • An 80/20 PPO medical plan with a $30 copay for in-network primary care 
  • Dental plans, Vision plan, voluntary insurance plans, and flexible spending accounts (FSA) available 
  • The Partner Care Team, for any time you have healthcare or coverage questions 
  • Partner Guidance allows free counselor visits, up to 5 times per year for each issue 
  • Telehealth offers 24/7 access to board-certified doctors over the phone 
  • Funeral leave, Jury Duty, and Military pay (subject to applicable law) 
  • Short-Term and Long-Term Disability coverage after 90 days 
  • Maternal / Paternal Leave for new parents, adoptions included 
  • Eligibility for 401(k) participation after 6 months 
  • Eligibility for quarterly bonuses based on company performance 
  • 10% off H-E-B brand products in-store and online after 90 days 
  • Access to other savings (gyms, phone, hotels, and more) through online discount program after 90 days 
  • Opportunity to become a “Partner-Owner” after 12 months of employmee
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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • HadoopLanguages


2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.


Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.


Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.


Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills


Director, UX Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
We provide free breakfast on Monday, Friday. Employees get free lunch on Tuesday, Thursday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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