PEAK6 is not your typical investment firm.

Desktop Support Analyst

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We are PEAK6, a leading investment firm. You'll find us headquartered in the historic Chicago Board of Trade building. PEAK6 uses technology to find a better way of doing things. The company's first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results. Today, PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses. PEAK6's core brands include PEAK6 Capital Management, PEAK6 Strategic Capital, Apex Fintech Solutions, PEAK6 InsurTech, Evil Geniuses, Poker Power, and Zogo.
The Technology Advisory Group builds state-of-the-art people-centric solutions that transform and accelerate the PEAK6 Portfolio. We operate important technology systems efficiently and securely while providing reliable products, services and data-driven analytics. We deliver a unified technology experience throughout the PEAK6 portfolio tailored where necessary to fit each business.
As a Desktop Support Analyst, you will be instrumental in the experience of all our employees throughout the PEAK6 Portfolio. We're excitedly looking for someone who takes ownership of their work, is resourceful in their problem-solving skills, and is able to think creatively. In this role, you'll be part of a dynamic team, providing exceptional technical support to our employees - both on-site and remotely. You'll tackle a variety of projects that require clear communication and efficient execution.
This is a hybrid role that is based out of PEAK6's Austin, TX office. Hybrid at PEAK6 means an average of 3 days in office per week with 2 flexible work from home days per week.
You'll be responsible for

  • Providing onsite, phone, email, and chat support for end-user systems and applications.
  • Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
  • Identifying opportunities for business enablement through smart use of technology.
  • Tracking and issuing hardware, software, and peripherals.
  • Install, configure, and maintain software applications used by our employees on both Windows and Mac devices.
  • Cloud and locally installed applications like Zoom, Atlassian tools (Jira, Confluence),GSuite, and Microsoft etc.
  • Performing new hire onboarding, including account creation, computer and desk setup.
  • Proactively identify and address user needs and concerns to keep them productive and happy. Provide white glove support to senior leadership as needed.
  • Managing, supporting, and provisioning business applications in a cloud-based environment.

You'll gain loads of experience in this role but before you do, you should have:

  • Experience managing Google Workspace and Microsoft 365.
  • Experience with MFA tools, preferably Duo and Okta Verify.
  • Experience hosting large-scale Video Conferencing events.
  • Experience with setting up video conferencing hardware (Cisco, Polycom)
  • Experience troubleshooting network connectivity issues (VPN, Radius/VLAN, WiFi).
  • Comfortable with managing and manipulating directory systems (AD, LDAP).
  • Basic powershell scripting experience
  • Experience using command line interface in Windows, Mac
  • Experience with a ticket-based support platform.
  • Experience setting up workstations, able to lift 40lbs, understand wiring closets, and test functionality of all hardware.
  • Excellent interpersonal communication skills.
  • Document technical issues and resolutions to ensure knowledge sharing and improve future troubleshooting.

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
PEAK6 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, natural or protective hairstyle, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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What are PEAK6 Perks + Benefits

PEAK6 Benefits Overview

At PEAK6, you’ll find flexibility with our work-life balance, collaborative spirit, and the ability to cater to your strengths while having opportunities to cultivate new ones.

At PEAK6 we’ve created a company that not only does great work, it’s also a great place to work. PEAK6 employees enjoy the generous health, vision, and dental insurance plans and matching 401(k) programs you’d expect from a company consistently rated one of “Chicago’s Best and Brightest Employers.” And, then some.

We offer a formalized mentorship program for entry-level trading associates and software engineers, as well as several internships and bootcamps for college students. We make diversity, equality, and inclusion a focus and have invested in a vibrant philanthropy program to support the communities where our people live and work.

Partners with nonprofits
PEAK6 offers coordinated volunteer and philanthropic opportunities throughout the year including, Go Red For Women, Socktober, Filling in the Blanks Backpack Drive, Matching Gifts, and Holiday Giving.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
POWHER seeks to amplifying women’s voices through the knowledge of money.  BRIDGE, Black Resourceful Individuals Dissolving Gaps Everywhere
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
We offer generous medical, vision & dental plans, including Preferred Provider Organization (PPO) and Health Savings Account (HSA) options.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
We offer annual wellness screens and flu shots at no additional cost to employees.
Mental health benefits
Offering Ginger, emotional well-being, and mental health apps to employees and their dependents ages 18 and older. GuidanceResources, is an employee assistance program to help with life's challenges.
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
PEAK6 offers a Matching Gift Program to encourage employees to become active in the support of non-profit organizations and to have a voice in determining the recipients of charitable contributions.
Child Care & Parental Leave
Generous parental leave
Family medical leave
PEAK6 offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
PEAK6's adoption assistance program provides employees with reimbursement for up to $5,000 (per child) of adoption expenses.
Vacation + Time Off
Generous PTO
PEAK6's vacation policy includes three weeks of PTO, plus 5 personal days. Employees with 5 years of service accrue four weeks of PTO, plus 5 personal days.
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
PEAK6 offers pre-tax commuter benefits for all employees through WageWorks, as well as a Zipcar discount.
Company-sponsored outings
PEAK6 has themed social events throughout the year as well as a popular annual company party known for featuring surprise, high-profile stars like Imagine Dragons, The Chainsmokers, and Keith Urban
Free snacks and drinks
PEAK6 has a fully-stocked kitchen that includes a cereal bar, coffee bar, a variety of healthy food choices and drinks, as well as an abundance of snacks to put a rumbling stomach to rest.
Some meals provided
Company-sponsored happy hours
The Culture Club at PEAK6 works to host themed social events throughout the year.
Onsite office parking
Recreational clubs
We sponsor various teams based on employee interest, such as: table tennis, beach volleyball, soccer, kickball, flag football, dodgeball, and whirlyball.
Relocation assistance
We offer relocation assistance plans for new employees and their families.
Fitness stipend
PEAK6 offers free yoga classes to Chicago employees at Bottom Line Yoga, which are currently conducted via Zoom.
Mother's room
Onsite gym
Professional Development
Job training & conferences
PEAK6 is firmly committed to learning and development as a way to grow and develop employees.
Tuition reimbursement
At the discretion of management and after completing one full-year of employment, we reimburse up to $8,000 per employee each calendar year for certifications and other educational programs or degree.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

We have a dedicated team of employees who volunteer to be a part of our Connections Club. This group works to connect employees through delightful experiences while making a positive impact on PEAK6 life. The Connections Club plans many social and philanthropic employee events throughout the year.

We host bi-annual Hackathons as a collaboration of our technology, trading, support and analytics teams to develop, build, and present new ideas to the firm. The teams are free to explore solutions to problems in and outside of the day-to-day work. Winning Hackathon solutions are frequently deployed and tested in the firm.

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