Cloud - SRE - Reliability at Elastic

| Austin
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Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co.

Thanks to our ongoing expansion we have the opportunity to grow our Cloud SRE - Reliability team, the front-line owners of Incident Management, Investigation, and Response for the Elastic Cloud platform. We take a Site Reliability Engineering approach to addressing stability concerns, so we’re looking for people who are just as passionate about resolving distributed system issues as they are coding and collaborating with others. In this role you’ll be responsible for the health of thousands of Elasticsearch clusters spread across all major cloud providers.

Who you are:

  • You have outstanding interpersonal skills, and can effectively coordinate incident response across globally distributed teams in a dynamic, growing environment
  • You are a software engineer at heart, with a compulsion to automate yourself out of a job
  • You have production-grade experience operating Linux systems, with the ability to methodically diagnose system, network, and application issues
  • Experience with GovCloud is welcome

What you’ll do:

In this role you will:

  • participate in a weekly on-call rotation, using a follow-the-sun model; on-call shifts are aligned with local business hours
  • provide low-latency response to incidents and service instability, coordinating with internal and external teams as needed
  • contribute to tooling, automation, and system engineering efforts, freeing yourself and others from day-to-day toil
  • lead blameless post-mortems, ensuring preventative actions are prioritised appropriately
  • be an advocate for Elastic Cloud customers, sharing your deep insight into our production systems with other engineering teams

What you’ve done:

You don't need to have all of these items, but these represent the types of work you will do at Elastic Cloud

  • You have operated a SaaS product in a public cloud (AWS, GCP, Azure, or SoftLayer preferred), and have some stories to share
  • You are adept at writing software to automate orchestration tasks at scale; we commonly use Python, Go, and Shell scripting
  • You can use metrics systems (e.g. Elastic, Graphite, Prometheus, Influx) effectively to diagnose issues and quantify impacts
  • You have worked with cloud infrastructure-as-code tooling; Terraform, CloudFormation, or others
  • You've diagnosed and resolved Elastic Stack cluster issues
  • You are familiar with containerisation and container orchestration concepts

#li-MD1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

3300 N Interstate 35, Austin, TX 78705

An Insider's view of Elastic

How would you describe the company’s work-life balance?

One of the really amazing things about working for a distributed company is that you have true flexibility to find your work/life balance. There are no fixed hours and nobody is watching. I think being able to manage your day and step away and come back is a really powerful thing for many Elasticians.

Raya

Director of Engineering

What projects are you most excited about?

When we're able to capture the stories about how our customers are using our software to fight child sex exploitation, for example, or how NASA is using Elasticsearch to further investigations into whether there is water on Mars — that gets Elasticians excited, and makes them feel proud of what the company is doing.

Daniel

Senior Manager, Customer Advocacy

What makes someone successful on your team?

The people I’ve seen rise quickly and do well are people who are sponges. Those people who, in any situation they’re sitting in, are learning and absorbing more information.

Elastic products might be very foreign to a new hire, and it’s important that they learn every single aspect of Elastic products.

Jeremy

Sales Specialist

How do you empower your team to be more creative?

We want our engineers to feel free to create in the manner they work best. To feel empowered. Having distributed engineers made this an easy one to solve. Managing distributed Elasticians makes it impossible to micromanage people, even if you wanted to. So we embrace that.

Kevin

SVP, Engineering

What's something quirky about your company?

Our Source Code is truly what makes Elastic, Elastic. It may just seem like a pretty set of values, but Elastic really lives by it. Personally “Space, Time” and “Home, Dinner” are the biggest reasons I chose Elastic — I knew those promises would give me the flexibility to be the parent, sibling, and daughter I want to be.

Alexis

Recruiting Coordinator

What are Elastic Perks + Benefits

Elastic Benefits Overview

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

Healthcare for you and your family in many locations.
Flexible location and schedule for many roles.
Generous number of vacation days each year.
Double your charitable giving — we match up to 1% of your salary.
Up to 40 hours each year to use toward volunteer projects you love.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Professional Development Benefits
Cross functional training encouraged
Promote from within
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