Customer Engineering Manager

| Remote
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Can you see yourself playing a critical role at an ambitious, future-focused company with a team that values quality and works hard to achieve big goals? We are growing fast and need you.

Molecula’s vision is to unlock human potential through the power of real-time data. Our core technology is an enterprise feature store that solves today’s massive data readiness problem by giving companies access to big data faster than ever before to power cutting-edge technologies. We are a burgeoning startup with a passionate team of dedicated engineers, designers, and business experts determined to make a positive impact.

Molecula's Customer Success team is looking for a Customer Engineering Manager. The ideal candidate has a full stack engineering background and is a natural people person. The Customer Engineering Manager role is critical to Molecula's customer's experience and will report to the VP of Customer Success. In this role, you will get to know your customers' needs inside and out, help engineer the best technical solutions, build lasting relationships, facilitate product implementation and training, and manage contract renewals and expansion. With a highly technical product, you will need to be able to deeply understand and clearly communicate needs between the client and the engineering, product, and marketing teams. We are looking for a proactive team player who is passionate about what they do.

Responsibilities Include:

  • Overall client account health and customer satisfaction, driving 100% retention
  • Managing year-over-year client renewals (unless named account w/Sales), and overall expansion of Molecula use cases
  • Consistently communicating with clients on updated roadmaps and releases, driving product strategy with the client (one step ahead)
  • Leading and understanding client initiatives centered around AI/ML workloads
  • Coordinating with Product team on specific dev asks from client, contributing to prioritizing asks, and managing expectations accordingly with both client and internal teams
  • Managing day-to-day relationships where you will act as a point of escalation, but also have a strategic viewpoint of clients and their business needs
  • Managing dashboard views of client activity and tying health of the account to an active account plan
  • Working with the marketing team as new use cases are supported to generate new content, a constant feedback loop
  • Working with the CS implementation team when new use cases are being implemented

REQUIREMENTS

What You’ll Need:

  • 7+ years experience in a similar role
  • Strong presentation skills, ability to build on relationships across organizations
  • Technical experience working with clients in the feature store space, experience with data, querying languages, general technical acumen
  • A track record of close partnership with the senior leaders of an organization, influencing business decisions and strategy
  • Superb verbal and written communication skills
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in a fast paced environment
  • Known for having a successful track record leading, managing, and upselling with a set customer portfolio
  • A promoter of collaboration, protects culture
  • Domain expertise, working with AI/ML workloads a big plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • ReactLibraries
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • PilosaDatabases
    • Google AnalyticsAnalytics
    • AsanaManagement
    • ZenhubManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Austin, TX

An Insider's view of Molecula

What’s the vibe like in the office?

We're an agile team with incredible internal motivation. This creates a contagious energy that makes coming into work exciting and transcends into the remote workspace. With remote employees and a team in Palo Alto, we do a great job of embracing our diverse talent across the world while still acting as one. We love our weekly virtual happy hours!

Heather

VP Customer Success

What projects are you most excited about?

I'm most excited about creating UI that makes data more accessible and digestible for both non-technical and technical folks. Our UI empowers non-techies to understand trends and gain a high level view of what their data represents and allows more technical people to dig in deeper to all of their data without having a ton of setup work.

Stephanie

Frontend Developer

How has your career grown since starting at the company?

When I was making the decision to join, H.O. said to me, “this is going to be like getting 100 MBAs at once,” and he was not wrong. The career growth I’ve experienced during my time at Molecula has undoubtedly changed my life’s trajectory. I attribute this to my teammates, the problems we are solving, and the pace at which we operate.

Sarah

Director of Product

What is your vision for the company?

We see a future where data is as ubiquitous as air and water and where any human or machine that needs input to make decisions can access any and all the data she, he or it needs. This ability to instantly access data will become a basic right and will lay the foundation for a super evolution that unlocks human potential in ways we can not fathom.

Higinio "H.O."

CEO

How does the company support your career growth?

The Molecula leadership team empowers everyone within the organization to explore their passions even if it's not within their job description. I started as an intern and didn't realize what an amazing experience it would be. I'm so happy I accepted my full-time offer and am an integral part of building the company's Sales and Marketing processes.

Aarush

Business Development Representative

What are Molecula Perks + Benefits

Culture
Daily stand up
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Our senior leadership team is fabulously diverse and empowers our teams to strive for greatness while keeping our values of diversity and inclusion high up on our priority list.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Molecula offers free disability insurance.
Dental Benefits
Molecula's dental plan is 100% employer paid.
Vision Benefits
Molecula offers 100% employer paid vision insurance.
Health Insurance Benefits
Molecula offers a great 100% employer paid healthcare plan with BCBS PPO.
Life Insurance
Molecula pays for life insurance for its employees at no cost to the employee.
Retirement & Stock Options Benefits
Company Equity
Molecula offers generous equity plans to employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 16 weeks of paid maternity leave for mothers. Molecula also provides 10 weeks of paid leave for fathers and adoptive or foster parents.
Flexible Work Schedule
Molecula is great with flexible work schedules.
Remote Work Program
We have several teammates who work remotely and make sure to include them in our company events and culture. They are definitely a big part of our team culture and the team loves the flexibility.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Molecula hosts awesome virtual and in-person happy hours!
Parking
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