Customer Success Web Developer
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce is seeking an outstanding Customer Success Web Developer to work alongside the documentation and community teams to build on our existing tech stacks and enhance experiences for the BigCommerce Help & Dev Center audiences. This role will support and enable the BigCommerce Documentation & Community teams to successfully deliver and execute on company, department, and team-level strategies and goals.
The ideal candidate is someone who can turn a set of written requirements and wireframes into fully functional and highly performant web applications using standards-compliant HTML, CSS, and JavaScript. This person has a software development background that enables them to quickly learn and integrate new tech stacks, adapt to changing requirements, and collaborate on functionalities needed to enhance the documentation and community site experience.
What You’ll Do:
- Enhance the Help & Dev Center experience to creatively solve, integrate and build experience-related tools and solutions
- Manage projects from inception to production deployment with a strong focus on performance and robustness
- Rapidly prototype design concepts that integrate both front-end code and back-end web services
- Debug: maintain or improve current and existing site functionality for the Help & Dev Centers
- Partner with internal stakeholders, providing thoughtful analysis of Help & Dev Center functionality to drive improvements to the platform
- Quickly identify and fix JavaScript and CSS defects and performance issues
- Follow our software development process including writing unit tests, performing code reviews, etc.
- Implement and manage Help & Dev Center instrumentation for measuring site and experience-related performance
- Make detailed recommendations to the Engineering team for development opportunities within the Help & Dev Centers
- Implement and manage all technical SEO-related needs and requirements
- Demonstrate ability to deliver high-quality results on time
- Work effectively with cross-functional teams to develop features and improvements
Who You Are:
- 2+ years of experience in a Technical Support environment, preferably for an Ecommerce or SaaS organization
- Deep understanding of modern JavaScript concepts such as closures, pure functions, promises, and unit testing
- Familiarity with code organization and tooling including linting, bundling, and testing tools
- Proficient understanding of client-side scripting and JavaScript frameworks
- High ownership, self-sufficient, hands-on leader to drive quality in usability and experience
- Experience effectively collaborating with various teams when developing solutions.
- Excellent verbal and written communication skills
This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.
Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
Current BigCommerce Employees: Please use the internal job board to apply for openings