FAS Manager - RUO at Invitae

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Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry by making genetic testing affordable and accessible for everyone to guide health decisions across all stages of life.
 
POSITION SUMMARY:
The RUO FAS Manager provides oversight of the Field Applications team consisting of the RUO FAS team in AMER and APAC.  This individual will manage and support the RUO business development functions in the achievement of regional sales targets by developing a strong team that will deliver product line specific pre- and post-sales related customer support activities.  This individual will be active in coaching their direct reports, as well as making sure their teams have the training and resources required to be successful.
 
RESPONSIBILITIES:
  • Ensure the FAS team delivers high quality post-sales support thru training and visiting customers, delivery of email support, organization of user meetings and general follow up of customer’s requests.   Nurtures the relationship between the RUO-FAS team and the MSL team in collaboratively supporting RUO customers. 
  • Manage a team of RUO-FAS reports to include the following functions:
    • Annual review processes
    • Ensure training, development, and promoting team growth
    • Meeting of KPI’s as determined
  • Acquire and maintain theoretical and practical knowledge of targeted sequencing methodologies for use in research and clinical based applications.
  • Acquire and maintain scientific and competitive knowledge and market segment overview for support of customers, sales and service. Keep up to date with the scientific community. Train other colleagues on new products/applications as necessary.
  • Participate in direct observation of team to assess capabilities, customer interactions, and to provide a consistent customer experience.
  • Deliver documented feedback to direct reports after ride-alongs and create action plans to address deficiencies.
  • Deliver feedback to sales & marketing on current and emerging market conditions and product opportunities.
  • Work effectively with Sales and Service in regional/key accounts of responsibility.
  • Audit teams documentation within CRM.
  • Develop and maintain FAQs and Knowledge Base related to technical aspects of ArcherDX products.
  • Ensure that high value customer collaborations are effectively supported, leading to Key Opinion Leader adoption of the targeted sequencing technology.
  • Participate in trade shows as needed.  Help find new sales prospects.
  • Provide technical support for customers and sales personnel.
  • Resolve customer escalations effectively.
  • Must be able and willing to travel 50% to support customers and their team.
  • Assist with coordinating activities for special programs as launched by ArcherDX.
  • Additional duties as assigned.
  • Position is remote.
EXPERIENCE:
  • Laboratory experience to include expertise in basic techniques related to Next Generation Sequencing products with related instruments and applications background.
  • Prior management experience required.
  • Experience in presenting technical materials in written and verbal form is critical.
  • Customer facing experience in genomics in a sales or support role, 5 years minimum experience.
KEY ATTRIBUTES:
  • Drive and Determination
  • Strong Molecular Biology Applications background
  • Positive external and internal relationship-management skills
  • Demonstrated ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the scientific community.
  • Demonstrated ability to write reports that conform to prescribed style and format.
  • Demonstrated leadership abilities and strong skills in coaching and developing a team, while holding team members accountable and maintaining a positive environment.
  • Demonstrated ability to read, analyze, and interpret common scientific and technical journals
  • Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively to enhance success of project and maintain strong relationships within the company.
  • Strong communication and presentation skills
  • Proven Ability to adapt in a change oriented environment
  • Self-Starter
    • Driven to perform
    • Self-directed: needs little explicit direction and no hand-holding
    • Able to organize and prioritize a diverse set of responsibilities to ensure execution of goals is achieved
EDUCATION:   
  • Knowledge and skills acquired through completion of a Masters' degree or PhD in Molecular Biology, Genetics, Biochemistry, or equivalent combination of training and experience.

Invitae offers a competitive total rewards package, which includes healthcare coverage, 401k, and a broad range of other benefits, outlined below:
Health, dental, vision, short- and long-term disability, and basic life insurance coverage
Paid time off, holiday pay, parental leave, and other health and wellness supports

Expected Pay Rate in Colorado from: $100,000
Compensation for the role will depend on a number of factors, including a candidate’s geographic location, qualifications, skills, competencies and experience and may fall outside of the range shown.

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Technology we use

  • Engineering
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Location

Situated in Austin's Central Business District, one block West of the Texas State Capitol.

What are Invitae Perks + Benefits

Invitae Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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