Implementation Engineer
The Q2 BaaS Implementation Engineer will be responsible for the installation, integration, and on-going configuration of new and existing Q2 BaaS clients/banks. This role will work closely with the sales, development and implementation teams and will require an in-depth understanding of Q2 BaaS’s systems. As an IE in the BaaS organization, this person will be exceptionally detail-oriented, an energetic self-starter who can work independently and in group settings with others .
RESPONSIBILITIES:
- Manage the technical integration and implementation of clients/banks on Q2 BaaS systems
- Act as the primary technical liaison on Q2 BaaS client/bank implementations
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve and/or troubleshooting complex software, hosting or vendor related issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Create and implement tools that increase quality, security and productivity
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Track status and provide updates in relation to support initiatives
- Work closely with sales, development, implementations, and other teams to ensure client satisfaction
EXPERIENCE AND KNOWLEDGE:
- Bachelor’s Degree in related field or equivalent experience
- Typically requires 2 years of related work experience
- Experience with MSFT end-to-end, Azure, SQL and other scripting languages
- Experience working in a Windows Server/Active Directory Environment
- Strong troubleshooting, diagnostic and analytical skills for problem solving
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills
- Ability to train individuals 1-on-1 and in a group environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills
- Financial Services experience
- Enterprise Software experience
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.