Implementations Engineer (Project Services)
Q2 is seeking an IT Implementation Engineer to be responsible for implementing Q2’s Ebanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin and does not require travel. This implementations group primarily handles enhancement products for existing clients and projects can be both long term and short term.
RESPONSIBILITIES:
- Partner with clients and internal teams to understand business requirements and direct the configuration duties
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Provide Level 2 and 3 support to other team members
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation process
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE:
- Bachelor’s Degree in related field or equivalent experience preferred but not required
- Typically requires 3+ years of related work experience
- Strong Microsoft SQL skills required: Understanding of Database objects and TSQL query language as related to Enterprise software configurations, data analysis and debugging application database errors
- .NET and IIS packaged apps installation experience a plus
- Windows Server Operating System, Network troubleshooting skills required with network packet analysis valued
- Configuration and deployment experience with Web Services
- Data migration experience a plus
- Experience with Docker containers and Nomad orchestration installation packages valuable
- Bitbucket, GIT, Jenkins or like delivery tools
- Experience with Python and other scripting languages is a plus
- Familiarity with iOS and Android mobile platforms helpful
- Strong troubleshooting, diagnostic and analytical skills for problem solving
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills
- Ability to train individuals 1-on-1 and in a classroom environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions with external clients
- Strong written and oral communication skills
- Financial Services experience a plus
- Salesforce, JIRA, Confluence, Bit Bucket tool experience
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.