IOC Engineer - NOC at CLEAR
CLEAR’s mission is to strengthen security and create frictionless experiences for consumers. We believe you are you and by using your biometrics - your fingerprints, eyes, and face - we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 60+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.
We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4+ million members across the country.
We are seeking a security focused IOC Engineer to support CLEAR’s continued growth. This role will focus on continuous monitoring, incident handling and infrastructure maintenance.
What You Will Do:
Troubleshoot and resolve operational issues in high traffic, large scale distributed systems, client-server architectures, and public facing websites
Support DevSecOps using modern CI/CD pipeline tools like AWS, Jenkins, and Docker
Create, setup and run performance tests to help determine optimal performance configurations
Design, build, and implement automation to prevent operational issues for all services in production
Develop, manage, and execute work plans for changes and maintenances
Review logs and investigate any anomalies
Collaborate with SREs, Infrastructure Engineers and Cyber Security Engineers to create and execute runbooks that support secure, reliable, high availability environments
Drive incident response including coordinating resources to focus on restoring service while managing incident communications
Participate in on call schedule for after hours emergencies
Who You Are:
You love problem solving and thrive in environments of both high collaboration and strong autonomy
Technically capable of and willing to learn new systems
Knowledgeable about best practices in support of IT operations in a 24/7 mission critical environment
Comfortable with monitoring and alerting tools (ex. Nagios, Grafana, Signal Fx, PagerDuty)
Capable of automating processes with scripting (Python, PHP, Perl or Ruby)
Experienced with configuration management (Ansible, Puppet, Chef)
Familiar with infrastructure as a code toolsets (Terraform, Packer, Consul, Vault)
Understanding of network infrastructure including ALB/ELBComfortable with REST APIs. microservices, and modern design patterns
An excellent communicator that communicates clearly and concisely both verbally and through written communications including reports