Lead Salesforce Engineer

| Austin

At ThousandEyes, our Customer Success organization has a specialist team working on making delivery of customer service both better for customers and better for our internal teams. This team is a group of specialists, and there’s more than enough work for everybody involved. The manager role is a player/coach role -- you’re responsible for two main things: first, delivering on efficiency and feature improvements, and second, cultivating a team of developers.

Our technology stack leverages salesforce.com as the nucleus of our environment - it hosts customer accounts, leads, contacts, accounts, opportunities and support cases. We implement integrations leveraging services from Twilio, Atlassian, Zuora, Traitly and others. We embrace a build rather than buy approach to tooling.

I like to think of this role as the head of engineering of an early-stage start-up (inside a growth company). You’re running product, engineering, QA and customer service for the tooling that you’re creating. That’s the skillset we’re looking for, and that we’re looking to cultivate in our team members. You need to be able to lead from the front, hire an exceptional team, and deliver everything that we need to make life better.

The ideal candidate is a former large team engineering manager who is looking for something a little less structured, with an eye for product design and implementation. The candidate is still focused and agile, and capable of recognizing, hiring and cultivating top talent. You’re a problem solver, you make data-driven decisions. You’ve worked with Salesforce.com (both development and administration). You have an interest and the capacity to assimilate and disseminate the knowledge needed to drive immediate results across the team.

Apply if you have:

  • Relevant experience both as a developer and a manager of developers
  • Experience with Salesforce.com
  • Experience with Spring MVC, Java Servlet API
  • Experience with front end development: Angular JS, vue.js, node.js, React
  • Experience using document-oriented databases (such as MongoDB)
  • Experience using streaming message queuing technology (such as Apache Kafka)
  • Experience with packaging & deployment tools - Gradle, Maven, Docker, Kubernetes
  • Are a fast learner and enjoy working with cutting-edge technologies
  • A standout "customer first" attitude 
  • Amazing communication and problem-solving skills
  • Enjoy a fast-paced, dynamic environment

Job Responsibilities

  • Overall responsibility for delivery of internal tooling and system integrations for Customer Success and Sales/Sales Engineering organizations
  • Access and manage data in third-party systems using REST APIs and webhooks
  • Maintenance and development of new capabilities for existing web applications
  • Full lifecycle feature releasing: design, development, test, documentation and release
  • Custom development in support of Customer Experience delivery objectives 
  • Hire and cultivate a team of ninja assassins to assist in delivery of above tasks
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Office Manager

How do you collaborate with other teams in the company?

With a globally distributed workforce, and a growing number of teams and functions that support our goals, collaboration and communication is such an important part of our culture and how we work. We invest the time and energy to bring our global workforce together in person at a few different junctures throughout the year.

Ryanne

Sales Optimization Director

How does the company support your career growth?

ThousandEyes supports my career growth as the business consistently grows year over year. As the business continues to scale and the inside sales team expands, there are new opportunities to add value with roles that weren't previously available in the past.

Mario

Account Manager

What are ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Stock Options and 401K. Medical, dental, vision and life insurance. Gym subsidy and commuter benefits. Catered breakfast and lunch with allergy friendly options!

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