Onboarding Success Manager
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Your mission:
As an Onboarding Success Manager at Shopgate, you’ll be a part of the Client Success organization, which includes Support, Technical Consulting, Customer Success Management, and more. You’ll work closely with our clients (small to enterprise-level) to create an action plan to implement their new Shopgate investment, whether it be new or existing business. Onboarding Success Managers get buy-in from the client on every deadline, milestone, resource, and budgeted hour to ensure their solutions go live without a hitch.
What you'll do on a daily basis:
- Manage a portfolio of onboarding sessions from start to finish
- Capture requirements and configure our software to suit the needs of the client
- Identify risks and issues early while managing to an established project plan
- Coordinate efforts for all internal and external stakeholders involved in the project
Who you are:
- Highly organized, multi-tasking, project management guru
- Able to keep a team motivated, on track, as well as be a client advocate
- A natural when it comes to building excellent client relationships; knows where every client in your portfolio is in their onboarding
- Able to maintain projects with the optimum balance of cost, time, and quality
- Full of energy, a direct communicator, and one who leads by example
- Motivated to make your clients successful and able to take time to understand their objectives, goals, and requirements
- Someone who executes well under pressure and has a passion for life and hard work
The right fit:
- Excellent decision-making skills around the project scope, time, and resources
- Bachelor's degree; 3 years software and / or e-commerce experience
- Experience scoping services for SaaS implementations
- Deadline-driven
- The ability to communicate with developers about HTML, CSS, Javascript, XML, API, JSON, PHP etc. a significant plus
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