Shopgate is a leader in mobile commerce with our suite of award-winning SaaS solutions that aim to remove barriers and delight customers. Through technology and partnerships, we activate the vision of innovative retailers to drive in-store traffic, lift revenue, and create the ultimate customer experience while reducing the total cost of ownership.
Why Work with Us?
Do you want to be part of a world class team that is changing the way people shop online? We inspire online merchants to create robust, beautifully designed mobile shopping experiences. We are a collaborative team of commerce experts, working in a dynamic, fast-paced environment to take commerce, our clients and our team members to the next level.
The Shopgate office is both social and productive. We have an open office layout that makes it easy to communicate, plus ping pong, snacks, and living areas for breaks!
How do you collaborate with other teams in the company?
Having offices in Germany and the US, we use a wide variety of collaboration tools such as Slack & Hangouts. Everyone is approachable so sometimes we just pick up the phone if something requires immediate attention. For Brainstorming sessions, we use Jamboards & Google docs. We also ensure all collaboration is documented for access.
What makes someone successful on your team?
As a Senior Customer Success Manager it is crucial to be merchant and customer focused to be successful. Not only are we providing first-class service for our merchants but we have to consider their customers and the user-experience. We are mobile experts who just happen to be fast-paced problem solvers!
Sr. Customer Success Manager
How do your team's ideas influence the company's direction?
From day one I have involved every individual on my team, from top to bottom, in conversations on what works and what doesn't work. They are encouraged and empowered to develop solutions that work for them to the benefit of the team as a whole. Eliminating top-down only decision making energizes everyone!
VP of Customer Success
How does your team reward individual success?
Since we are in a smaller office, everyone is very aware of what other people are working on. When you achieve something great it's awesome to be congratulated by everyone in the office and feel the genuine interest in what you accomplished.
Where we are
Our Austin office is located in the vibrant West Campus area with plenty of coffee shops, lunch spots, walkability and quick access to downtown.
Yeah it's hard work and some days are better than others but I am definitely not a cog in a machine but someone who is moving the company and industry forward.
Implementation Project Manager
It's exciting to work at a company where you truly believe in the product and everyone is working towards the same goal. We have a unique product that no one else in the industry offers and we are perfectly positioned for rapid growth.